Manager, Activation, Post Sales

Innovate with purpose

At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or in a remote-eligible role BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.

Lets give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

As part of BILLs Post Sales Growth Activation team youll lead a high-performing group that sits at the center of our GTM motionbridging Account Executives and Customer Success Managers to turn new wins into lasting revenue-driving customer this Manager Activation role youll own the strategy and execution of onboarding for our upper-market customers as we transition from an S&E-only focus to a true platform team. Youll be empowered to define a new motion build scalable processes and grow a culture-positive team that helps SMBs get to value quickly on BILLs financial operations platform.

Responsibilities:

• Lead coach and develop a team of 510 Activation reps (primarily based in Draper) to deliver exceptional onboarding experiences and hit key activation and time-to-value targets
• Define and operationalize the next-generation activation motion as we expand from S&E-only onboarding to supporting BILLs entire upper-market customer base
• Partner closely with Sales (AEs) Customer Success (CSMs) and Product to create seamless handoffs clear success criteria and repeatable playbooks that drive revenue and long-term adoption
• Establish and track team performance metrics (e.g. activation rates onboarding cycle time early churn signals) and use data to continuously improve processes and outcomes
• Design and refine onboarding frameworks documentation and enablement materials to support reps through growing pains and learning curves as the motion evolves
• Champion BILLs values by fostering a highly engaged culture-positive team environment that embraces feedback experimentation and continuous learning
• Collaborate with senior GTM leaders to forecast capacity needs inform headcount planning and contribute to the long-term org design of the Activation function

Wed love to chat if you have:

• 2-5 years of people management experience leading onboarding implementation or sales/account teams in a B2B SaaS or fintech environment
• Demonstrated success standing up or scaling a new motion or org (rather than only inheriting established processes) with a track record of building high-performing teams
• Strong cross-functional collaboration skills especially working between Sales and Customer Success to align on handoffs customer outcomes and revenue goals
• Comfort using data and operational metrics to diagnose issues prioritize improvements and communicate clear recommendations to stakeholders
• A bachelors degree from an accredited university

Whats in it for you

Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
• HSA & FSA accounts
• Life Insurance Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11 Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact . To ensure a fair evaluation our Candidate Integrity Policy prohibits the use of unapproved external assistance including generative AI during live interviews or assessments. Doing so will result in a review and potential disqualification.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.