We lead with our core values and believe that investing in the community is our responsibility.â We create opportunities for every childs potential and well-being through the Radiant Colors program work to create a sustainable future and in partnership with the International Fund for Animal Welfare have committed to animal conservation.â
There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.â â
What Youll Do:
The Mac Technical Support Specialist provides end-user support for the Companys IT environment with a focus on Mac computers and Apple devices. This role involves diagnosing and resolving technical issues responding to support requests and ensuring timely resolution of user inquiries. A strong customer service mindset is essential to success in this role.
How you will contribute:
Expert user Support for Apple devices and Mac laptops (MacOS and iOS)
Deskside support for approximately 100 internal users
Remote support for approximately 50 offsite users (local and global offices) via phone or remote assistance
Assist with onboarding new users configuring Apple devices and integrating them into company systems
Setup iPhones and Mac Outlook to synchronize to M365 Exchange
Provide support with various Apple devices (iPhones/iPad/Apple watch)
Install configure troubleshoot and customize M365 Outlook for Mac per users preferences
Track and monitor existing and potential computer problems. Analyze research and assist with resolving technical problems with software and hardware
Maintains hardware and software asset library for the IT department
Manage multiple helpdesk requests for assistance concerning desktop laptop printer and other computer related problems
Provide training to end-users on the effective use of Apple products and software helping them maximize productivity.
Take ownership of tasks and follows through to ensure complete resolution
Develop desktop procedures and training guides
Network Administration/Engineering Duties
User/Group Administration tasks including adding new users groups and rights using Active Directory for Mac laptops using Jamf
Administer and configure enterprise-level Apple services (e.g. Apple Business Manager Apple School Manager)
Develop and maintain device imaging and provisioning processes to streamline new device setup.
Microsoft 365 E-mail Support including add/remove users distribution list and archiving of e-mails
Regular monitoring/response on cybersecurity alerts/notifications
Support and troubleshoot VPN for Mac client issues
Maintain Mac Network Printing. This includes basic queue administration monitoring of traffic and addition/deletion of print queues as needed
Assist in installing/configuring wireless network solutions
Preliminary support functions in internal web application
Assist IT Manager in various network administration and monitoring activities
You will have:
Apple Certification - ACMT or similar desired
Four-year college degree in Computer Science and/or MCTS/A or equivalent certification with a minimum of 4 years of experience
5 years of experience as an Apple specialist desktop support role supporting iOS devices
5 years in supporting Mac computers in a networked environment
3 years of Microsoft/Office 365 and above and Microsoft Azure/Active Directory experience
Knowledge of Windows Server 2012/2016 OS interoperability with Mac computers
Expert Desktop support skills with emphasis in MAC OS X operating systems
Deep knowledge of macOS iOS Apple hardware and associated software applications (e.g. Keynote Pages Numbers etc.)
Proven experience with Apple enterprise technologies such as Apple Business Manager and mobile device management (MDM) solutions such as Jamf
Strong understanding of TCP/IP and troubleshooting internet connectivity
Understanding of DNS services
Ability to install upgrade and troubleshoot Mac hardware
Knowledge of Helpdesk tools for tracking issues and resolution
Proficient knowledge of Microsoft Office 365 products
Exceptional troubleshooting skills with a demonstrated ability to diagnose and resolve complex hardware and software issues
Strong Customer Service Support skills with various levels of business users
Ability to work in dynamic fast-paced environment
Strong collaboration skills to work in a team environment
Possess the ability to interact with employees at all levels of the organization
Excellent oral and written communication skills
Attention to detail and organizational skills
Sets high personal standards of performance
Able to work with minimal supervision
Flexible willing and able to do many different tasks often changing assignments and priorities on short notice
Able to work flexible hours and be available for on-call support including occasional weekends and overtime
Willing to occasionally travel overnight for work and/or training
Able to lift 50 lbs.
This position is scheduled Monday through Friday and follows an Alternative Workweek Schedule.
Munchkin welcomes and values what makes everyone unique. Were proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications merit and business needs. We recruit employ train and promote regardless of race color religion disability sex sexual orientation gender identity national origin age veteran status genetic characteristic or any other protected status.
Who We Are:WHY Brands Inc. a parent company ofMunchkin Inc. focuses on creating incubating and growing the next generation of consumer lifestyle brands. Founded in 1990 Munchkin is the leading consumer product company and most loved baby lifestyle brand behind the innovative gear and products for ch...
We lead with our core values and believe that investing in the community is our responsibility.â We create opportunities for every childs potential and well-being through the Radiant Colors program work to create a sustainable future and in partnership with the International Fund for Animal Welfare have committed to animal conservation.â
There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.â â
What Youll Do:
The Mac Technical Support Specialist provides end-user support for the Companys IT environment with a focus on Mac computers and Apple devices. This role involves diagnosing and resolving technical issues responding to support requests and ensuring timely resolution of user inquiries. A strong customer service mindset is essential to success in this role.
How you will contribute:
Expert user Support for Apple devices and Mac laptops (MacOS and iOS)
Deskside support for approximately 100 internal users
Remote support for approximately 50 offsite users (local and global offices) via phone or remote assistance
Assist with onboarding new users configuring Apple devices and integrating them into company systems
Setup iPhones and Mac Outlook to synchronize to M365 Exchange
Provide support with various Apple devices (iPhones/iPad/Apple watch)
Install configure troubleshoot and customize M365 Outlook for Mac per users preferences
Track and monitor existing and potential computer problems. Analyze research and assist with resolving technical problems with software and hardware
Maintains hardware and software asset library for the IT department
Manage multiple helpdesk requests for assistance concerning desktop laptop printer and other computer related problems
Provide training to end-users on the effective use of Apple products and software helping them maximize productivity.
Take ownership of tasks and follows through to ensure complete resolution
Develop desktop procedures and training guides
Network Administration/Engineering Duties
User/Group Administration tasks including adding new users groups and rights using Active Directory for Mac laptops using Jamf
Administer and configure enterprise-level Apple services (e.g. Apple Business Manager Apple School Manager)
Develop and maintain device imaging and provisioning processes to streamline new device setup.
Microsoft 365 E-mail Support including add/remove users distribution list and archiving of e-mails
Regular monitoring/response on cybersecurity alerts/notifications
Support and troubleshoot VPN for Mac client issues
Maintain Mac Network Printing. This includes basic queue administration monitoring of traffic and addition/deletion of print queues as needed
Assist in installing/configuring wireless network solutions
Preliminary support functions in internal web application
Assist IT Manager in various network administration and monitoring activities
You will have:
Apple Certification - ACMT or similar desired
Four-year college degree in Computer Science and/or MCTS/A or equivalent certification with a minimum of 4 years of experience
5 years of experience as an Apple specialist desktop support role supporting iOS devices
5 years in supporting Mac computers in a networked environment
3 years of Microsoft/Office 365 and above and Microsoft Azure/Active Directory experience
Knowledge of Windows Server 2012/2016 OS interoperability with Mac computers
Expert Desktop support skills with emphasis in MAC OS X operating systems
Deep knowledge of macOS iOS Apple hardware and associated software applications (e.g. Keynote Pages Numbers etc.)
Proven experience with Apple enterprise technologies such as Apple Business Manager and mobile device management (MDM) solutions such as Jamf
Strong understanding of TCP/IP and troubleshooting internet connectivity
Understanding of DNS services
Ability to install upgrade and troubleshoot Mac hardware
Knowledge of Helpdesk tools for tracking issues and resolution
Proficient knowledge of Microsoft Office 365 products
Exceptional troubleshooting skills with a demonstrated ability to diagnose and resolve complex hardware and software issues
Strong Customer Service Support skills with various levels of business users
Ability to work in dynamic fast-paced environment
Strong collaboration skills to work in a team environment
Possess the ability to interact with employees at all levels of the organization
Excellent oral and written communication skills
Attention to detail and organizational skills
Sets high personal standards of performance
Able to work with minimal supervision
Flexible willing and able to do many different tasks often changing assignments and priorities on short notice
Able to work flexible hours and be available for on-call support including occasional weekends and overtime
Willing to occasionally travel overnight for work and/or training
Able to lift 50 lbs.
This position is scheduled Monday through Friday and follows an Alternative Workweek Schedule.
Munchkin welcomes and values what makes everyone unique. Were proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications merit and business needs. We recruit employ train and promote regardless of race color religion disability sex sexual orientation gender identity national origin age veteran status genetic characteristic or any other protected status.
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