Location:

Hours: Monday-Friday: 7:30 am - 4:00 pm plus OT as needed

Fully Onsite: Central Avenue Cincinnati OH

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed please see below on how to submit a request.

Job Summary

The Lockbox Machine Operator is responsible for operating and maintaining high-speed mail extraction and processing equipment in a lockbox environment. This role ensures the accurate and efficient handling of incoming payments and remittance documents while meeting productivity quality and security standards.

Key Responsibilities

• Operate mail extraction and processing machines (e.g. OPEX or similar equipment) to open sort and prepare incoming mail.
• Feed mail into automated equipment and monitor machine performance to ensure continuous workflow.
• Identify and escalate machine issues jams or malfunctions to supervisors or maintenance teams.
• Ensure proper separation and handling of checks remittance slips and correspondence.
• Maintain accuracy while meeting daily production and quality targets.
• Follow strict security and confidentiality procedures when handling financial documents.
• Perform basic maintenance tasks such as cleaning equipment and clearing jams.
• Adhere to company policies procedures and compliance requirements.
• Assist with manual mail extraction and special handling as needed

Qualifications

• High school diploma or equivalent required.
• Prior experience in a lockbox mailroom or production environment preferred.
• Experience operating automated mail extraction or processing equipment is a plus.
• Basic computer skills and ability to learn processing systems.

Key Skills & Competencies

• Strong attention to detail and accuracy.
• Ability to work in a fast-paced high-volume environment.
• Mechanical aptitude and troubleshooting ability.
• Good hand-eye coordination and dexterity.
• Ability to follow instructions and standardized procedures.
• Dependability and strong work ethic.

Work Environment

• Production-based high-volume lockbox or mail processing facility.
• Requires standing for extended periods and performing repetitive tasks.
• May involve lifting trays or containers of mail (up to 2530 lbs).
• Shift work including evenings weekends or overtime may be required.

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed please see below on how to submit a request.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing