Leave Services Representative II

Job Summary:

Leave Representative works in a call center environment acting as the main resource for leave and disability intake administration claim processing and leave education.

In-Office Requirement:

• Required in-office presence at least 4 days per week

Essential Functions:

• Provide world class customer service in a call center environment receiving both heavy call and email volume acting as Case Manager

• Review and determine eligibility for leave requests to include Federal FMLA State level jurisdictions and company benefits

• Multitask and manage multiple assigned queues while utilizing and reviewing Peoplesoft systems Salesforce(HRMM) AirSlate Microsoft Suites and KTBS Benefits

• Think critically with strong attention to detail to ensure compliances are met to protect the company from risk

• State and Federal Surveys Reports and monitor compliances

Minimum Education and/or Experience:

• 2-3 years experience in a customer service capacity with a concentration inLeavepreferred

• Proficient in MS Office

• Knowledge of PeopleSoft preferred

• Knowledge ofSaleforceis a plus

Skills/Abilities:

• Outstanding customer service skills

• Attention to detail and strong organizational skills

• Excellent Verbal and written communication

• Action oriented and able to prioritize while handling multiple tasks

• Ability to protect andmaintainthe confidentiality of data

Core Competencies:

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate clearly
• Create Accountability

Benefits Overview:

Benefits are subject to change and may be subject to specific elections plan or program terms. This role is eligible for the following:

• Medical dental & vision
• Hospital plans
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO Allegis Group Paid Family Leave Parental Leave)

Salary Range:

$41800 - $62800

The position is bonus eligible

Individual compensation offered for this position within this range will depend on many factors including qualifications skills relevant experience job knowledge geographic location internal equity and other pertinent job-related factors.

The company is an equal opportunity employer and will consider all applications without regard to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please email Lauren Lara at or call for other accommodation options.