Learning Management Technician

Primary Purpose

TheLearning Management Technician (196) provides direct technology and instructional support to students to ensure uninterrupted access to online curriculum and digital learning resources in the educational environment. This position supports instructional software online learning platforms and technology-based classroom instruction and assessments. The role directly supports student learning by ensuring students have reliable access to digital instructional tools and academic support resources.

This position operates in a high-demand fast-paced environment and requires a high level of accuracy organization and the ability to manage multiple priorities simultaneously while supporting a large volume of student support requests across multiple campuses within the assigned network.

This position directly supports student access to instructional technology digital curriculum and online learning resources. Responsibilities are aligned with instructional support functions that enhance student learning and technology integration making the role an allowable salary expense under instructional technology and IMA-supported activities.

Qualifications (Education/Experience):

• High school diploma or equivalent required
• Associates degree or higher preferred
• Minimum of 13 years of technology support data entry or academic support experience in a fast-paced environment (school-based experience preferred)

Preferred Qualifications

• Previous experience in a school setting supporting classroom instruction and educational technology
• Familiarity with student information systems (e.g. Skyward PowerSchool or similar platforms)
• Knowledge of Texas high school graduation requirements and online instructional systems

Required Skills & Competencies

• Strong technology skills including proficiency in Microsoft Excel Word and Google Workspace
• Experience with or ability to learn student information systems and instructional platforms (e.g. Skyward BrightThinker IXL)
• Excellent data entry skills with strong attention to detail and accuracy
• Strong organizational and time-management abilities
• Ability to work in a fast-paced high-volume environment with frequent interruptions
• Ability to meet deadlines with minimal supervision
• Effective communication and interpersonal skills
• Ability to handle confidential information with discretion

Strong troubleshooting and problem-solving skills related to instructional technology

Key Responsibilities

Student Technology & Instructional Support

• Provide direct technical assistance to students using computers instructional software and digital learning platforms
• Assist students with login issues password resets device access and connectivity problems

• Support students during technology-based instructional activities online assessments and digital learning initiatives

• Guide students in the appropriate and effective use of instructional technology resources

• Assist students with accessing online curriculum digital coursework and instructional applications

• Support documentation and tracking of student academic plans and progress toward graduation

Instructional Systems & Operations Support

• Support the daily operation of instructional technology systems and student learning platforms
• Assist campus staff with troubleshooting instructional software and digital learning tools
• Monitor and respond to student support requests in a timely and professional manner
• Maintain accurate records of support requests technology issues and resolutions

Compliance & Confidentiality

• Ensure adherence to district policies FERPA and Texas state regulations regarding student records and digital resources
• Maintain strict confidentiality of student information and academic records

Work Environment

• Fast-paced environment supporting daily instructional operations
• Frequent interaction with students staff and parents
• Requires prolonged periods of sitting computer use and multitasking
• Regular interruptions and shifting priorities are expected
• Provides campus-level instructional technology and student support across multiple campuses within the assigned network

Supervisory Responsibilities:

None.

Equipment Used:

• Office equipment and tools: calculator computer printer copier fax multiline telephone and other equipment and platform applicable to the position.

Mental Demands/Physical Demands/Environmental Factors:

• Work with frequent interruptions work with frequent deadlines and maintain emotional control under stress. Occasional prolonged or irregular hours. Regular district wide travel to multiple work locations as assigned; moderate lifting and carrying.

TEXANS CAN ACADEMIESis an Equal Opportunity Employer

Required Experience:

IC