Lead Operations Specialist

Do you want to be part of a dynamic Services organization

Are you looking for a new challenge where you can drive operational excellence and resource optimization

Partnering with the Best

Baker Hughes is a global energy technology company delivering innovative solutions across the energy value chain. Our Services organization supports customers through disciplined execution operational excellence and effective resource management to ensure safe reliable and efficient operations.

Fueling Your Passion

As an Operations Specialist Services you will play a key role in planning and executing field resource deployment to meet customer and business objectives. You will work closely with Customer Service Managers and crossfunctional teams to optimize workforce planning support escalations and deliver effective staffing strategies aligned with regional demand.

You will operate within established service delivery frameworks contributing to continuous improvement while ensuring alignment with standardized processes and business commitments.

As an Operations Specialist you will be responsible for:

• Planning and executing field resource deployment to meet customer requirements and business performance metrics.
• Interfacing with Customer Service Managers to manage escalations and ensure timely resolution of operational issues.
• Developing longrange forecasts for regional resource requirements based on customer demand and business growth plans.
• Creating and executing short and longterm staffing strategies including recruitment skills assessments and workforce development initiatives.
• Collaborating with senior business leaders to define needs communicate project approaches and present outcomes.
• Implementing standardized project processes procedures and operational guidelines within the department.
• Supporting diverse customer accounts across the region while operating within defined contracts and service frameworks.
• Managing multiple priorities and projects simultaneously while ensuring alignment with business objectives.

To be successful in this role you will:

• Have a Bachelors degree from an accredited university or college (or) a high school diploma/GED with a minimum of 4 years of experience in Services.
• Have an additional minimum of 3 years of experience in Resource Management Operations or Service Delivery.
• Demonstrate strong oral and written communication skills.
• Possess strong interpersonal leadership and influencing capabilities.
• Be able to coordinate multiple projects and priorities in a fastpaced environment.
• Demonstrate effective analytical thinking and problemsolving skills.
• Exhibit strong organizational skills and attention to detail.

Desired Characteristics

• Experience in oilfield services or energy industry operations.
• Familiarity with workforce planning staffing strategies and resource optimization tools.
• Ability to work effectively within a global matrix organization.
• Strong customerfocused mindset with a commitment to service excellence.

Work in a Way That Works for You

We recognize that individuals perform at their best in different ways. This role follows a standard working schedule:

• Monday Friday 7:00 AM 4:00 PM

Working with Us

At Baker Hughes our people are central to our success. We foster an inclusive collaborative and highperformance culture that enables individuals to grow innovate and contribute meaningfully.

Working for You

We offer a comprehensive and competitive benefits package designed to support your wellbeing and longterm success including:

• Contemporary worklife balance policies and wellbeing programs
• Comprehensive medical and health coverage options
• Life insurance and disability programs
• Financial and retirement plans including participation in companysponsored programs
• Performancebased incentives and additional voluntary benefits