ITAISA-AI System Administrator

Administer and support ICCUs AI systems and Microsoft 365 Copilot environment by managing platform configuration permissions governance and team member access. This role is responsible for building deploying and maintaining bots and agents; supporting AI-related requests; and helping ensure AI tools are secure compliant effective and aligned with ICCUs operational goals.

Duties and Responsibilities

• Administer and maintain ICCUs AI platforms and systems to support reliable secure compliant and effective production operations.
• Serve as the primary operational owner for AI systems in Production providing centralized administration support and coordination across AI tools and environments.
• Manage Microsoft 365 Copilot administration including configuration access licensing coordination and ongoing platform support.
• Oversee bot agent and AI governance processes including review approval publishing monitoring exception handling and lifecycle management.
• Build configure test deploy and maintain bots and agents that improve team member efficiency and business processes.
• Manage user permissions licensing identities access controls and related administrative functions for AI systems bots agents and supporting platforms in accordance with security and governance standards.
• Build test and support prompts plugins and related configurations for enterprise AI solutions and experiences while maintaining an understanding of how prompt and plugin design affects usability governance and operational outcomes.
• Coordinate releases for the AI Development team helping ensure production changes are implemented accurately efficiently and in alignment with operational standards.
• Partner with Quality Assurance to support testing coordination release readiness issue triage regression follow-up and post-release validation.
• Triage AI-related issues and escalations by identifying whether problems stem from user support needs bot defects QA regressions platform issues or configuration concerns and coordinate resolution with the appropriate teams.
• Monitor system activity logs alerts and operational health for AI platforms and related systems to identify issues support auditing and reduce operational risk.
• Audit AI system usage permissions identities and administrative activity to help ensure compliance traceability and proper governance.
• Coordinate with internal technology teams business units security and external vendors as needed to support AI platform administration issue resolution and service continuity.
• Document standards procedures configurations administrative processes and support workflows related to AI platform operations release management and agent governance.
• Enforce established AI governance compliance and operational standards while supporting adherence to organizational policies and risk management expectations.
• Recommend improvements to AI administration support processes governance execution monitoring and production readiness to help ICCU scale AI safely and sustainably.
• Other duties as assigned.

Education and Experience

Bachelors degree in Computer Science Information Technology or a related field required. Two to four years of relevant experience administering enterprise systems and platforms including experience with cloud technologies such as Azure is required. Experience supporting AI-related platforms Microsoft 365 Copilot agent governance permissions management release coordination monitoring or operational support is preferred. Relevant AI prompt engineering cloud or platform certifications are preferred.â

Physical Requirements

• Ability to perform tasks requiring manual dexterity such as processing paperwork typing filing and handling cash.
• Prolonged periods of sitting or standing as required by job duties.
• Occasionally lift and move items weighing up to 2040 pounds (e.g. copy paper cash drawers marketing materials).
• Frequent repetitive motions involving wrists hands and fingers (e.g. typing data entry).
• Ability to reach and operate keyboards and other standard office equipment.
• Operate basic office machines and technology including computers calculators telephones and multifunction printers.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This role offers benefits including:

• Competitive Pay
• Medical Dental & Vision Insurance
• Generous Paid Time Off
• Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex age disability protected veteran status or other characteristics protected by law.

Required Experience:

Unclear Seniority