IT Technician

Information Technology TechnicianDepartment: ITReports to: ControllerExempt/Non-Exempt: Non-Exempt (Hourly)PRIMARY PURPOSEThe Information Technology Technician is responsible for delivering exceptional performance in their role embodying Ranch core values and upholding the standards set for Forbes Five-Star properties. This role offers support for all onsite information technology needs and ensures the quality security and delivery of information technology systems and services to both the property and its RESPONSIBILITIESInstall and maintain computer hardware software and and maintain hardware and software; provide training and consultation when necessary. Make recommendations about future planning and development of implement and monitor servers including database email file/print and back up servers and their associated hardware and management and staff with the daily functions of IT hardware & software. Address guest impact issues in designing and performing sever and security audit systems backup procedures and other recovery processes in accordance with the company disaster recovery and business continuity the company LAN and email servers and wireless networks from a hardware and software as the first responder to onsite technology incident and request; troubleshoot and resolve hardware connection printer and software issues reported to the Help Desk. Escalate requests to the appropriate party as needed. Replace or repair defective parts and in constructing technology guidelines and safeguards of the company the IT guidelines for employees; dictate proper use of computers peripheral devices telephones intranet/internet and all records as the prime point of contact in securing technology equipment for the telecommunications and network resources to optimize workforce and troubleshoot any issues with SMS Sage 100 Delphi and of Science degree in Information Technology system Administration or related of 2 years experience in network or systems knowledge of Microsoft Operating Systems including Windows Server 2008 Windows 7 and Windows XP Microsoft Office 2007 and 2010 and Office knowledge of networking concepts and about wireless administering a Microsoft exchange in network security and best hotel experience desired and with payment technologies mobile payments POS encryption banking software system (CC processing) and PCI compliance and troubleshoot any issues with Oracle Opera Oracle Simphony Oracle Payments OpenTable Book4Time Alice and drivers license and clean driving patient and positive person with strong work motivated with excellent communication skills; ability to properly communicate instruction and troubleshooting for employees or guests who may have concerns about the use of technology equipment and software.A goal-oriented team player able to work and serve all departments at The Ranch to assure financial and service goals are achieved.A creative problem solver with the ability to think on their feet and work with minimum with excellent follow-up job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills efforts duties responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.