IT Support Associate

WHO WE ARE

Kinsley Construction is a full-service construction company committed to doing right by our people right by our roots and right by you. Operating throughout the Mid-Atlantic Region we serve clients in a variety of industries. From Building Civil and Industrial construction we do what it takes to get the job done and done right. If you want to leave your mark take pride in what you do each day and create something to show off to your family - then join ours.

WHY KINSLEY CONSTRUCTION

• Competitive salary and benefits package; including Single and Family Medical Insurance/Dental/Vision Short/Long Term Disability Life Insurance 401K Plan with company match (9) paid holidays and up to (20) days PTO.
• Opportunities for career advancement and professional development.
• A collaborative and inclusive work environment.
• A company committed to safety quality and efficiency in all projects.
• The chance to be part of a respected construction company with a long history of excellence.
  

SUMMARY OF POSITION

Kinsley is seeking a driven and disciplined IT Support Associate for our growing IT team in York PA. The IT Support Associate plays a key role in providing frontline technical support to end-users. Responsible for resolving IT-related issues in a timely and efficient manner the IT Support Associate ensures that employees face minimal disruption in their use of technology tools and platforms.

The IT Support Associate will report directly to the Director of Technology. On a day-to-day basis this position works closely with the IT Support Team including the Lead IT Support Associate and IT Service & Procurement Coordinator to ensure timely and effective resolution of support requests.

Please note that this position is considered safety sensitive in accordance with Kinsley Construction policies and procedures.

TYPICAL RESPONSIBILITIES/ESSENTIAL FUNCTIONS

• Respond to user queries via phone email chat or in-person.
• Use diagnostic tools and best practices to troubleshoot hardware software and connectivity issues.
• Manage and update support tickets ensuring accurate documentation and timely resolution.
• Support user account management in Active Directory including provisioning permissions and access changes.
• Provide support for Microsoft 365 applications including Outlook Teams OneDrive and SharePoint.
• Assist with endpoint and user lifecycle activities including device setup configuration access provisioning and ongoing support.
• Support mobile devices and assist with enrollment and troubleshooting through MDM platforms.
• Coordinate with other IT professionals to resolve complex or escalated issues.
• Install update and maintain software and hardware.
• Educate and guide users on IT best practices and solutions.
• Participate in IT initiatives and contribute to continuous improvement of support processes documentation and service delivery.
• Perform other related duties to support the IT Department.

REQUIREMENTS

• Associate or Bachelors degree in Computer Science Information Technology or a related field is preferred but not essential.
• 1-2 years of experience in an IT support role or similar capacity.
• Experience supporting Active Directory environments (user administration permissions group management).
• Experience supporting Microsoft 365 (Outlook Teams OneDrive SharePoint).
• Familiarity with Mobile Device Management (MDM) platforms and device enrollment/support.
• Experience with endpoint management including device provisioning configuration security policies and lifecycle support.
• Experience working with IT service management or ticketing systems.
• Familiarity with various operating systems (e.g. Windows macOS Linux).
• Strong problem-solving skills and a customer-centric approach.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize work in a fast-paced environment.
• Technical certifications (e.g. Microsoft CompTIA ITIL Foundation) are a plus.

HOW TO APPLY

If you are interested in a position at Kinsley Construction please apply on our website at or mail fax or email a resume including salary requirements to:

KINSLEY CONSTRUCTION LLC.

PO BOX 2886

YORK PA 17405

(Fax)

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Required Experience:

Manager