IT Operations Manager
Job Location:
Job Location:
Westminster, CA - USA
Monthly Salary:
$ 90 - 110
Monthly Salary:
Posted on:
12 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Help us help keep people safeand businesses working as one ofBuilt In Colorados Best Places to Workfor seven years in a rowKPAis made up of talented individuals working together for the greater here to help our clients buildsafe thriving organizations and were looking for people with a common goal to help us do it.
Position Description
KPA is seeking a hands-on IT Operations Manager to lead the IT support function while driving operational excellence process improvement automation and technology enablement across the company. The role will directly manage service desk personnel while also owning key operational areas including employee IT operations vendor management support tooling asset lifecycle management and process improvement initiatives. The ideal candidate is technically capable service-oriented highly organized and excited about improving processes leveraging automation and AI-assisted tooling and helping scale IT operations in a collaborative SaaS environment.
Responsibilities:
Team Leadership
- Manage coach and develop service desk personnel.
- Set expectations for communication ownership documentation professionalism and follow-through.
- Conduct regular one-on-ones and performance discussions.
- Build a culture of accountability responsiveness continuous improvement and high-quality employee support.
- Develop the service desk teams troubleshooting escalation communication and technical capabilities.
- Partner with security DevOps HR finance and other stakeholders to ensure IT work is coordinated well-communicated and completed effectively.
IT Service Delivery & Operations
- Lead daily service desk operations escalations SLA performance ticket quality and employee support
- Manage onboarding offboarding access requests equipment lifecycle and employee IT workflows.
- Serve as the primary escalation point for complex employee-facing IT issues.
- Lead operational IT initiatives such as support platform improvements collaboration tooling mobile device lifecycle management and employee technology rollouts.
- Develop and maintain operational standards SOPs support documentation and knowledge base content.
- Leverage tools and technologies such as PowerShell Power Automate APIs ChatGPT Claude or similar automation platforms.
- Own relationships renewals and operational coordination with IT vendors SaaS providers carriers and hardware partners.
- Help improve IT asset lifecycle management processes for hardware and software.
Qualifications:
- Bachelors degree in computer science information technology or equivalent experience; certifications such as Microsoft MS-102 MD-102 CompTIA Security ITIL Foundation or similar certifications are a plus.
- 5 years of experience in IT operations systems administration service delivery or internal IT support.
- 2 years of team lead or people management experience.
- Ability to independently troubleshoot and resolve moderately complex technical and operational issues across endpoint SaaS identity and employee IT systems.
- Strong experience with Microsoft 365 Entra ID endpoint management SaaS administration and enterprise IT operations.
- Experience managing service desk operations escalations vendors procurement and operational workflows.
- Experience with PowerShell APIs automation platforms AI-assisted tooling or workflow automation technologies.
- Solid understanding of networking security Azure endpoint management and modern cloud-based IT environments.
- Experience supporting SOC 2 audits security initiatives or compliance-driven operational processes.
Success Criteria:
- Improve service desk responsiveness accountability and consistency.
- Clear escalation paths between support security cloud/systems engineering and DevOps.
- Improve documentation SOPs request workflows and ticket quality.
- Increase visibility into IT performance through useful metrics and reporting.
- Improve vendor licensing procurement and renewal management.
- Help modernize and scale the internal IT support experience for employees across the organization.
Compensation:
- Annual base salary range between $90-110k
- Bonus potential of 15% annually
Physical Requirements:
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working at a computer typing and view a screen - Constantly
- Stationary sitting or standing - Constantly
- Visual Recognition - Constantly
- Hearing/Listening - Occasionally
- Communicating verbally and/or in writing - Occasionally
- Travel - Seldom
Dont meet every job requirement At KPA we are dedicated to building a diverse inclusive and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If youre excited about the role but your past experience doesnt align perfectly with every qualification we still encourage you to apply! You might just be the right candidate for this or other roles.
About KPA
Founded in 1986KPAis a leading provider of Environment Health & Safety (EHS) and Workforce Compliance software and consulting services. KPA solutions help clients identify remedy and prevent workplace safety and compliance problems across their entire enterprise. The combination of KPAssoftware consulting services and award-winning training content helps organizations minimize risk so they can focus on whats importanttheir core business.
We are passionate about what we do how we do and why we do it. Our culture is driven by the KPA core values Integrity Helpful Excellence Agile Respectful and Teamwork. Success will be determined by the capabilities energy and character of the people we bring into our organization and the performance they achieve.
KPA with headquarters in Colorado and teammates throughout the United Sates is recognized as one of Colorados Best Places to Work to Work by Built In Colorado for 2025 making the list seven years running.
KPA is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer and compensation to all qualified applicants and employees without regard to race religion religious dress/grooming color ethnicity sex (including sex stereotyping) sexual orientation gender identity or gender expression national origin ancestry citizenship status creed uniform service member status military or veteran status marital status pregnancy breast-feeding and/or pregnancy-related conditions age protected medical condition leave status physical or mental disability genetic characteristics or any other legally-protected status in accordance with the requirements of all federal state and local compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
If you need assistance or an accommodation due to a disability you may contact us at emailprotected.
Required Experience:
Manager
About Company
Improve safety and stay compliant. Learn why 10,000 companies trust KPA EHS Software and consulting to keep their companies safe.
