I&T Infrastructure Director, Global Network & Connectivity Services

The Director Global Network & Connectivity Services is responsible for defining evolving and operationalizing the enterprise strategy for global network and connectivity services in a mission critical multinational biotech environment.

This role owns the vision operating model and outcomes for global connectivity platformsincluding LAN WAN cloud and hybrid networking firewall network access control and voiceensuring services are secure resilient scalable and tightly aligned to business priorities across R&D manufacturing corporate and commercial environments.

As the enterprise leader for global connectivity this role ensures consistent service delivery observability and operational resilience across regions sites cloud platforms and managed service providers. The Director sets standards establishes governance builds organizational capability and partners across Infrastructure Security Cloud and Application teams to reduce risk simplify the environment and enable business transformation.

Reporting to this position:

5-6 direct reports; network and connectivity technical professionals and an offshore managed services team

Key Relationships:

Close relationship with Managed Services Providers and Technology Providers

Main Responsibilities and Accountabilities:

Enterprise & Global Connectivity Strategy

• Define and own the global network and connectivity services strategy and operating model ensuring consistent capabilities standards and outcomes across regions.
• Establish enterprise and regional reference architectures and technology roadmaps that support site operations cloud platforms partner connectivity and mergers and acquisitions.
• Reduce complexity and technical debt through standardization simplification and rationalization of legacy technologies and balance global standardization with regional and regulatory requirement

Operational Resilience & Service Assurance

• Ensure end-to-end availability performance and resilience of global connectivity services supporting regulated manufacturing R&D and corporate operations.
• Own service-level expectations (availability latency incident trends) and drive proactive risk mitigation capacity planning and failure prevention across all regions.
• Act as the senior escalation and decision authority for global connectivity incidents impacting business operations.

Monitoring Observability & Enterprise Visibility

• Define and own the global network monitoring and observability strategy ensuring consistent visibility across onprem cloud hybrid and managed service environments.
• Ensure network telemetry (metrics logs events flows) is integrated with the enterprise monitoring and observability platforms to enable correlated service-level insights.
• Use observability to drive proactive detection faster root cause analysis and preventative improvement not just reactive incident response.

Security Risk & Compliance

• Partner closely with Information Security to ensure network platforms are secure by design incorporating zero-trust principles segmentation and strong access controls.
• Ensure connectivity services support regulatory and compliance requirements (e.g. GxP SOX) including audit readiness and traceability.
• Balance risk tolerance resiliency and usability in architectural and operational decisions.

Managed Services & Vendor Ecosystem Leadership

• Drive the managed service strategy and operating model for network services including clear accountability performance measures and escalation paths.
• Provide governance and oversight of managed service providers and key technology vendors ensuring service quality cost efficiency and alignment to enterprise standards.

Organizational Leadership & Capability Building

• Lead and develop a globally distributed Network & Connectivity Services organization with clear roles service ownership and accountability.
• Build capability in platform operations automation observability and service management.
• Shift teams away from reactive operations and device-centric thinking to the end-to-end services business outcomes and user experiences they support.

Position Qualifications and Experience Requirements:

• Bachelors degree / Masters degree or equivalent experience; education preferably concentrated in IT Engineering or Science; ; MBA desirable.

• 12 years of progressive experience in enterprise IT infrastructure with significant focus on network and connectivity services.

• Prior leadership experience managing large-scale network engineering and operations teams with accountability for strategy service outcomes and operational resilience

• Proven experience designing operating and modernizing highly available global or multi-site LAN/WAN/WLAN environments.

• Hands-on experience with hybrid and cloud connectivity (Azure AWS or GCP).

• Experience leading major network transformation initiatives (e.g. SD-WAN cloud migrations data center exits).

• Track record of vendor and carrier management contract negotiation lifecycle planning and cost optimization.

• Experience operating within regulated enterprise environments.

• Demonstrated ownership of network service budgets forecasting and financial management.

• Demonstrated ability to define vision strategy and operating models for network platforms and services aligned to business priorities.

Strategic & Enterprise Leadership

• Aligns network and connectivity strategy with business goals and digital transformation initiatives
• Anticipates future connectivity needs and develops scalable resilient roadmaps

Operational Excellence

• Ensures high availability reliability and performance of enterprise network services
• Drives disciplined incident problem and change management practices
• Demonstrates handson leadership as needed to drive timely resolution of complex technical issues and maintain operational stability

Security & Risk Awareness

• Embeds security and resiliency principles into network design and operations
• Proactively identifies and mitigates operational security and vendor risks

People & Organizational Leadership

• Builds mentors and retains high performing engineering and operations teams
• Establishes accountability performance standards and development pathways

Stakeholder Partnership

• Communicates complex technical topics effectively to executive and business stakeholders
• Acts as a trusted advisor across infrastructure application and security teams
• Builds strong trustbased relationships across teams and stakeholder groups.

Change & Program Leadership

• Successfully leads large-scale transformations with strong governance and change management
• Balances innovation risk and operational stability

Enterprise Networking

• LAN WAN WLAN and data center networking
• Global and multisite network design and operations
• Highavailability and resilient network architectures

Cloud & Hybrid Connectivity

• Hybrid cloud networking (Azure AWS GCP)
• ExpressRoute Direct Connect VPN and peering architectures
• Cloud network performance and connectivity optimization

Network Security & Edge Services

• Network security architecture and segmentation
• Zero Trust and SASE networking models
• Firewall and perimeter security technologies
• Prisma Access Zscaler and Palo Alto Networks product suite

Operations & Service Management

• Network operations and reliability management
• Incident problem and change management
• Network monitoring observability and performance tools
• IT service management frameworks (ITIL or equivalent)

Vendor & Financial Management

• Carrier ISP and network vendor management
• Contract negotiation and vendor performance oversight
• Budgeting forecasting and total cost of ownership (TCO)

Leadership & Communication

• Technical and executivelevel communication
• Crossfunctional collaboration and stakeholder engagement
• Handson technical leadership during critical incidents

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients needs by using the latest technologies we discover develop and deliver innovative therapies for people living with conditions in the immunology hematology cardiovascular and metabolic respiratory and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation recombinant protein technology and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the worlds largest plasma collection networks CSL Plasma. Our parent company CSL headquartered in Melbourne Australia employs 32000 people and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL CSL Behring CSL Seqirus and CSL Vifor visit and CSL Plasma at Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being CSL.

You Belong at CSL

At CSL Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy we are able to better understand and connect with our patients and donors foster strong relationships with our stakeholders and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process please visit Experience:

Director