IT Field Operations

Looking for an opportunity to make an impact

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive keep reading!

Leidos Digital Solutions Inc. has an opportunity for IT Field Operations individuals to join our IT Services Team supporting Members and their staff in the U.S. House of Representatives. This is for you if you have an interest in joining a dynamic and respected team of individuals who provide unmatched IT Support. You will work in afast-paced and diverse environment enjoy some flexibility in work arrangements and will have a management team that encourages your career development and growth.

Please Note: This is primarily an on-site / work from the office assignment. Work location is the Leidos offices in Southwest Washington D.C.

The Challenge:

• Provide consultation to customers for a variety of technical requests and problems including but not limited to: various technology needs to meet business objectives; security policy implementation and compliance; equipment requirements and planning for staff in multiple locations; equipment lifecycle planning and refresh; disaster planning data loss prevention and data recovery; information access planning and information sharing practices; and security planning and preparations for devices during international travel.
• Examine customer problems and collaborate to develop a solution for technology issues or problems of medium complexity. For example analyze software or equipment issues or application configuration and gather information to develop and recommend a solution to align to both the operational need and enterprise environmental requirements. Another example is analyzing security policies and comparing it to an offices security-related practices and recommending whole-office and/or individual staff actions to maintain compliance and follow best practices.
• Collaborate with customer contacts; various Government departments; suppliers manufacturers and other vendors; as well as colleagues; to address requests and problems. Gather and document needs and requirements of individual users and customer points of contact collect other information needed from colleagues and outside research in order to recommend a solution.
• Use a best practice approach to provide in-depth and expert knowledge for medium complexity technical areas.
• Provide regular communication to management and others including explanation of practices and methods used.
• Obtain and apply knowledge of the customer environment (policies standards) and technical domain standards (theories concepts).

What Sets You Apart:

• Bachelors degree in related field with two plus (2) relevant experience may consider more years of experience in lieu of degree.
• A solid background / firm understanding of end user computing technologies (Windows PC Apple Mobile Active Directory Account & access management) and the ability to teach / transfer knowledge to entry level staff
• Experience teaching and consulting new technology support professionals and guiding them
• Ability and Willingness to work a flexible schedule to support occasional after hours/weekend projects or critical support functions.
• Strong communication skills
• Experience directly interfacing with stakeholders and different levels of customer org chart
• US Citizen required and the ability to obtain and maintain a Public Trust Clearance

You Might also have:

• One plus (1) years experience supporting customer needs on Capitol Hill and advising them on technology related matters

We take care of our employees. Leidos seeks the best and the brightest and in return we invest in you with an eye on your future through career advancement growth opportunities and continuous improvement via mentoring formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the worlds toughest problems and reward you with a welcoming culture that recognizes the importance of a strong work/life balance as well as competitive compensation and benefits. We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.