IT Analyst

Job Title: IT Analyst

Location: Charlotte NC 28216

Duration: 364 days

Shift Timings: M-F 8am - 5pm EST. Full-time 40 hours.

Note: Travel: Up to 5% - Local candidates may be required for onsite meetings/workshops as needed. Advance notice would be provided. Some OT may be anticipated in this operational support role. Approval would be required prior to any OT work. Interview Process: One Round Video Interview with Direct Manager. One year anticipated assignment - possibility of extension based on demand.

Summary of Job:

The SAP EDI Analyst is a key member of the SAP SC Execution team responsible for supporting Electronic Data Interchange (EDI) operations that enable Commercial Supply Chain and Global Sourcing & Materials (GSM) processes. This role supports day-to-day SAP EDI operations including coordination with IBM Sterling trading partner support transaction monitoring issue resolution onboarding support and continuous improvement of EDI processes to ensure reliable data exchange across critical business activities.

Must-have/Required skills:

• Bachelor s degree in Information Technology Computer Science Supply Chain Business or a related field (minimum)
• 3 years of hands-on EDI experience (minimum required); 5 years preferred
• Familiarity with ERP systems used in manufacturing and distribution specifically hands-on experience with SAP
• Strong understanding of EDI standards especially ANSI X12 and EDIFACT
• Familiarity with integration concepts and data exchange formats including XML flat files APIs middleware and backend system interfaces
• Experience supporting transaction sets such asand 947
• Experience with mapping validation testing and transaction troubleshooting
• Ability to analyze transaction failures identify patterns and support issue resolution
• Ability to define mapping logic and generate pseudocode for EDI mapping implementation
• Experience supporting order shipping invoicing and procurement processes
• Ability to collaborate effectively across business and IT teams
• Strong analytical and troubleshooting skills
• Detail-oriented with a strong focus on operational accuracy
• Clear communication skills and ability to work effectively with business and technical stakeholders
• Strong team orientation and willingness to coordinate across functions
• Ability to manage multiple priorities in a fast-paced support environment
• Continuous improvement mindset with a focus on reliable operations

Nice-to-have skills:

• 5 years of hands-on EDI experience preferred
• Experience supporting EDI transactions and integrations for telecommunications business partners preferred
• Experience with IBM Sterling VAN preferred
• Experience in manufacturing or supply chain intensive environments
• Experience supporting trading partner onboarding and maintenance
• Experience with operational documentation and workflow maintenance

Key responsibilities and duties:

• Support day-to-day EDI operations across the SAP ECC EDI environment.
• Monitor EDI transaction activity and help ensure reliable processing high availability and timely issue resolution.
• Support the IBM Sterling environment in coordination with internal IT teams service providers and relevant partners.
• Enter and track requests related to IBM Sterling support and services.
• Help monitor service performance incidents and resolution progress with vendors and support teams.
• Assist with maintenance of EDI workflows transaction visibility and operational documentation.
• Support adherence to EDI standards including ANSI X12 and EDIFACT where required.
• Partner with commercial and integration teams to support accurate data flow between backend systems and EDI interfaces.
• Support onboarding and maintenance of customer and supplier trading partners.
• Help coordinate testing validation and implementation of new or updated EDI connections.
• Assist in resolving transaction exceptions involving orders forecasts ASNs invoicing and procurement-related messages.
• Work with Commercial Supply Chain and GSM stakeholders to understand operational issues and support resolution.
• Help translate business needs into functional support requirements and coordinate with technical teams as needed.
• Analyze transaction failures identify patterns and support issue resolution.
• Support continuous improvement of EDI processes to ensure reliable operations and reduced manual intervention.