IRVINE, CA DESKTOP SUPPORT TECHNICIAN

Desktop Technician will provide day to day localremote desktop support receive inbound calls

answer questions troubleshoot and document steps performed to resolve challenges with

hardware software and application issues in a ticketing system. The candidate will also need to

facilitate customer resolution for calls and engage their supervisors and managers to ensure

operational consistency across all shifts within the IT Support Center. Desktop Support Engineer

provides Break Fix fault diagnosis and resolution. Providing fault analysis to customers various

core operating systems and platforms as well be able to provide support and apply desktop

fault resolution for the approved application suite. Ideal candidate should have relevant 8-10

years experience in Windows Desktop support. Achieve consistent expertise provide and

support a culture of continuous service improvement and leverage modern technologies.

Job Responsibilities:

a) Deliver white-glove IT support to C-suite executives and senior leadership

b) Provide on-site remote and at-home troubleshooting (break/fix) for hardware software and connectivity issues.

c) Prepare configure and maintain all executive devices laptops desktops smartphones and tablets (iOS and Android) ensuring optimal performance and compliance.

d) Support executives during critical meetings travel or events including out-of-hours support when required.

e) Manage and support technology for board meetings presentations offsite

engagements and hybrid or virtual meetings.

f) Provide technical support for Audio-Visual systems including Microsoft Teams Rooms (MTR) setups ensuring meeting rooms and conferencing facilities are fully operational and delivering high quality experience.

g) Provide technical support for large-scale meetings webinars and town halls using Teams Zoom and other conferencing platforms.

h) Record and manage tickets through the ITSM platform (ServiceNow) ensuring accurate documentation and timely issue resolution.

i) Support MFA VPN and other secure communication practices for executives users ensuring adherence to IT security data protection and compliance policies at all times.

j) When not engaged in executive support duties assist with BAU incidents requests and changes.

k) Exceptional communication and interpersonal skills especially with senior stakeholders.

l) Professional calm and customer-focused under pressure.

m) Discreet trustworthy and adaptable to executive needs.