Inside Sales Operations Manager

Inside Sales Operations Manager

We are seeking an experienced Call Center Operations Manager to join our growing sales team.This role will manage all call center operations withinourinside salesdepartment including quality assurance. If you are results-driven well-organized detail-orientedand enjoy leading a team this position will be a great fit for you.

What Youll Do:

• Demonstrate leadership skills and act as a mentor to the team

• Developstrategies to improve sales appointment scheduling

• Ensure that the Inside Sales Call Center team is always in compliance with policies and guidelines

• Monitor the performance of call center representatives and report data such as:

• Time and attendance

• Daily production

• Total overall results

• Build andmaintainpositive work relationships with team members

• Train and develop team members for success

• Coach employees as needed for improvement and growth as well as for compliance and quotas

• Schedule and conduct new hire training continuing training and retraining sessions as needed

• Research and be knowledgeable of key industry trends tools and processes to improve department efficiency as well as to stay aware of competitor offerings and prices

• Collaborate with Sales Managers toestablishgoals and to develop tools and processes

• Monitor calls with the help of the Quality Assurance Team to ensure compliance and quality

• Resolve escalated customer complaints and grievances

• Other duties as assigned

What Youll Bring to the Table:

• 3 years of Call center management experience

• Prior sales experience

• Strong interpersonal and organizational skills

• Effective leadership and coaching skillswith proven ability to develop sales teams

• Strong verbal and written communication skills

• Excellent negotiation skills

• Understanding of Microsoft applications and programs

• Abilityto meet strict deadlines and quotas

Total Rewardsand Growth:

• A role to kickstart your career in a growing company and professional industry

• A great teamenvironment with opportunities to volunteer in the community!

• An uncapped opportunity to increase your income

• Partial company-paid medical & dental for you and your family!

• 100% company-paid life short-term and long-term disability benefits.

• 401(k) Safe Harbor plan with up to a 4% company match

• Health Savings Accounts and/or Flexible Spending Accounts supportedwithcompany contributions.

• Generous discretionary paid time off package with immediate eligibility.

WhereYoullWork:

• Peachtree Corners GA

• Hybrid

Who isPayentry:

We offer human capital management services to employers throughout the US.Payentry. Ourcloud basedSaaS platform provides employer solutions that increase cash flow and efficiency reduce risk and give a competitive edge in managing andretaininghigh-quality employees.

Payentryis an EEO Employer - M/F/Disability/Protected Veteran Status