Industrial Engineer Workforce Planning

JOB SUMMARY:

Provide analytical decisionsupport for Universal Destinations & Experiences leadership influencing datadriven operational and workforce decisions. This role applies industrial engineering operations research and advanced analytics to drive measurable improvements in efficiency service delivery and financial performance while supporting a seamless highquality guest experience. Leverage quantitative methods in operational planning capacity and demand analysis and productivity improvement to design implement and sustain scalable decisionsupport solutions in a highvolume guestfacing environment characterized by demand variability and operational constraints.

MAJOR RESPONSIBILITIES:

• Design operationalize and sustain endtoend analytical and decisionsupport solutions using industrial engineering and business analytics principles. Apply structured analytical techniquesincluding probability and statistics process flow analysis queuing theory mathematical optimization scenario modeling and prescriptive optimization solversto diagnose problems evaluate tradeoffs and recommend actionable solutions. Develop and maintain decisionsupport models for labor planning workforce utilization budgeting scheduling and hiring strategies balancing cost efficiency with service levels guest experience outcomes and operational realities.
• Operate with a strong internal consulting mindset by partnering closely with operational leaders to define problems frame decisions and drive adoption of datadriven solutions. Continuously elevate analytical solutions by applying advanced analytics techniques modern programming practices and modern analytics and productivity tools to improve speed quality scalability and longterm impact.
• Acquire and prepare data using database querying tools and modern data pipelines. Engineer standardize and maintain analysisready datasets by consolidating cleaning and translating data from multiple enterprise systems into governed sources of truth. Apply advanced trend analysis and statistical techniquesincluding forecasting classification and anomaly detectionto understand performance drivers and validate insights.
• Identify and implement opportunities to automate and scale analytics by productionizing metrics models and decision logic using modern analytics and productivity tools within cloudbased platforms supporting both realtime and scenariobased decisionmaking across fluctuating demand conditions.
• Develop clear compelling business cases and presentations for audiences ranging from frontline operators to senior and executive leadership. Create dashboards and visualizations as part of standardized performance and decisionsupport systems that help stakeholders evaluate scenarios understand tradeoffs and act with confidence. Translate complex analytical findings into concise narratives that drive alignment and action.
• Participate in Environmental Health & Safety responsibilities by following established UDX policies procedures and training. Perform other duties as assigned.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Required
  • Bachelors degree in Industrial Engineering Operations Research Management Science Decision Science or a closely related field.
• Preferred
  • Masters degree in Industrial Engineering Operations Research Management Science Decision Science or a closely related field of study.

EXPERIENCE:

• Required
  • 3 years of applied industrial engineering and operational analysis or equivalent experience.
• Preferred
  • 2 years of experience performing operational analyses for theme parks resorts retail/dining/entertainment venues etc.

ADDITIONAL INFORMATION:

• Advanced proficiency in SQL and programming tools (Python R) with the ability to independently develop complex queries analytical workflows and reusable code.
• Experience building reusable production ready analytics and decision support solutions including standardized metrics governed datasets automated analytical workflows and sustained operating models.
• Demonstrated experience applying optimization or operations research techniques in resource constrained variable demand service environments.
• Experience influencing operational decisions in complex real time or near real time environments balancing efficiency resource constraints and guest or customer experience outcomes.
• Experience working with business intelligence and visualization platforms (Power BI Tableau) and cloud based data platforms (Snowflake Azure).
• Experience using modern analytics and productivity tools (e.g. Microsoft Copilot ChatGPT) to improve analytical efficiency code quality and documentation.
• Strong analytical judgment conceptual thinking and problem solving abilities with the ability to translate analysis into actionable recommendations.
• Excellent interpersonal and consulting skills including the ability to partner effectively with operations finance and technology stakeholders.
• Experience conducting field studies and operational data collection to inform labor standards productivity measurement and capacity analysis.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Commitment to knowledge sharing best practices and continuous improvement of analytical standards within the Business Analytics & Industrial Engineering team.
• Willingness to support a 24/7/365 operation including periods of high demand such as weekends and holidays.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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