Implementation Specialist

Implementation with Input 1 LLC - Fully Remote - Salary is 80K - 100K

About the Role

Were looking for a detail-driven action-oriented Implementation Specialist to play a critical role in bringing new clients products and programs to life.

This is a hands-on role where you wont just coordinate implementations youll own them. From onboarding through go-live youll drive execution solve problems and ensure everything is set up for long-term success.

If youre someone who thrives in fast-paced environments enjoys managing moving parts and takes pride in seeing projects through to completion this role is for you.

What Youll Do

Own Client Onboarding & Implementation

• Lead and execute onboarding for new clients products and programs
• Serve as the primary point of contact during implementation
• Facilitate kickoff meetings discovery sessions and status updates
• Translate client requirements into actionable workflows and tasks
• Track timelines dependencies risks and milestonesand keep everything moving
• Support testing validation and operational readiness
• Identify risks early and drive resolution before they become issues
• Ensure a smooth transition into ongoing Client Success support

Drive Cross-Functional Execution

• Partner closely with Sales Client Success Operations Product Accounting and Compliance
• Coordinate tasks across teams to ensure alignment and timely delivery
• Remove blockers and keep implementation progress on track
• Bridge the gap between client expectations and internal execution

Support Operational Setup & Workflow Design

• Assist with operational setup and onboarding logistics
• Analyze workflows to identify gaps dependencies and improvements
• Document processes requirements and implementation steps
• Support knowledge transfer and training where needed
• Help stabilize operations post-implementation

Deliver a Strong Client Experience

• Build trusted relationships with clients and internal stakeholders
• Communicate clearly and proactively throughout the implementation lifecycle
• Manage expectations around timelines risks and deliverables
• Maintain professionalism and composure in fast-moving or complex situations

Keep Projects Organized & Moving

• Maintain implementation plans documentation and status reporting
• Track action items and ensure follow-through
• Prioritize tasks across multiple implementations simultaneously
• Contribute to standardized templates workflows and best practices

Continuously Improve

• Identify opportunities to improve efficiency scalability and client experience
• Contribute ideas to enhance implementation processes and execution
• Participate in post-implementation reviews and lessons learned
• Support KPI tracking and reporting

What Success Looks Like

• Implementations delivered on time and with high quality
• Smooth onboarding experiences with strong client satisfaction
• Clear accurate documentation and operational setup
• Reduced delays escalations and errors
• Strong cross-functional collaboration
• Faster time-to-go-live and successful post-implementation stabilization

What You Bring

• Bachelors degree or equivalent experience
• 58 years in client-facing implementation onboarding or operational roles
• Experience coordinating projects across multiple teams
• Strong organizational and time management skills
• Excellent communication (written and verbal)
• High attention to detail and strong follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with a bias toward action

Preferred:

• Experience in SaaS insurance fintech payments or financial services
• Familiarity with onboarding workflows business processes or implementation tracking
• Experience with CRM project management or ticketing systems
• Experience working with mid-market or enterprise clients

How You Work

• You take ownership and follow things throughno dropped balls
• Youre highly organized and thrive in structured detail-heavy work
• You communicate clearly and proactively
• You stay calm under pressure and adapt quickly
• You collaborate well but dont need constant direction

Our Values

At Input 1 our culture is built on:
Integrity Respect Flexibility Self-Evaluation Knowledge and Compassion

Additional Information

Input 1 is a dynamic organization and responsibilities may evolve based on business needs. We are committed to providing reasonable accommodations in accordance with applicable laws.

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