Housekeeping Manager

DoubleTree by Hilton South Bend
South Bend Indiana

Lead a Team That Creates Exceptional Guest Experiences

DoubleTree by Hilton South Bend is seeking an experienced hands-on Housekeeping Manager to lead our housekeeping operation and help maintain the high standards expected of a Hilton-branded full-service hotel.

Our recently renovated downtown property features nearly 300 guest rooms extensive meeting space food and beverage outlets and a busy operation serving leisure business and group travelers. We are looking for a leader who is passionate about cleanliness team development accountability and guest satisfaction.

Position Summary

The Housekeeping Manager is responsible for the daily operation of the Housekeeping Department including guest rooms public areas laundry coordination inventory management staffing training and quality assurance. This position works closely with the Executive Leadership Team to ensure operational excellence and an exceptional guest experience.

This is a 50-hour per week leadership position that requires flexibility visibility and active involvement in daily operations.

Key Responsibilities

• Lead coach and develop housekeeping supervisors room attendants housepersons and laundry personnel.

• Maintain Hilton brand standards and cleanliness expectations throughout the property.

• Conduct daily room inspections and public area inspections.

• Ensure proper staffing levels and scheduling to meet occupancy demands.

• Manage room assignments boards productivity and labor costs.

• Monitor guest satisfaction scores and address service recovery opportunities.

• Recruit onboard train and develop housekeeping team members.

• Maintain inventory levels and oversee ordering of housekeeping supplies and equipment.

• Partner closely with Front Office Engineering and Sales departments to ensure seamless guest experiences.

• Ensure compliance with all safety sanitation and company policies.

• Participate in Manager-on-Duty responsibilities as assigned.

Qualifications

• Minimum 23 years of hotel housekeeping leadership experience required.

• Full-service hotel experience strongly preferred.

• Hilton experience preferred.

• Strong leadership communication and organizational skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience with scheduling labor management and productivity tracking.

• Proficient with hotel systems and Microsoft Office.

• Ability to lead by example and foster a culture of accountability and teamwork.

Physical Requirements

• Ability to walk and stand for extended periods.

• Ability to inspect guest rooms and public areas throughout the hotel.

• Ability to lift push pull or carry up to 25 pounds as needed.

• Ability to work weekends holidays and varying shifts based on business needs.

Schedule

• Approximately 50 hours per week

• Must be available to work weekends and holidays as business demands require.

• Flexible schedule based on hotel occupancy and operational needs.

Benefits

• Competitive salary

• Medical Dental and Vision Insurance

• Company-paid Life Insurance

• Short-Term and Long-Term Disability options

• Paid Time Off

• 401(k) Program

• Hilton Team Member Travel Benefits

• Career growth opportunities within AFP Management and Hilton-branded properties

Why Join DoubleTree South Bend

This is an opportunity to lead a critical department within one of South Bends premier hospitality destinations. We are looking for a leader who takes pride in developing teams maintaining high standards and delivering exceptional guest experiences every day.

DoubleTree by Hilton South Bend is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status.