Hotel Bartender

Position:BartenderDate:February 2019

Reports to:Food and Beverage Manager

JOB SUMMARY

The Bartender is responsible to serve beverages and food to guests in a friendly and timely manner and prepare beverages to other servers resulting in guest satisfaction.

CANDIDATE PROFILE

Experience

High School Diploma with two years bartending experience preferred; Strong customer service experience.

Legal age to serve alcohol and actively TABC Certified.

Possess a Food Handlers Certification

JOB ESSENTIALS

Mix and present drinks in accordance to standard recipes and practice portion controls.

Maintain good customer relations and speedy delivery of all beverages and food items.

Manage guest requests inquiries and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality the event of dissatisfaction negotiate compromise in accordance to the Make it Right established guidelines.

Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer wine spirits paper products straws and stirrers condiments and produce based on projection from the daily function sheet.

Input orders into register at point of service creating a check for each guest to maintain accountability of all beverages served.

Record all sales collects money operates a cash register and follows all cash-handling procedures as required.

Handle cash and credit card transactions process guest checks in an efficient and accurate manner

Lock up and stores all beverage food and other equipment items deposits cash drops and secures bank at end of shift.

Adhere to all State Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.

Follow health safety and sanitation guidelines for all products.

Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

Ensure work area is clean and clear of standing water debris or any objects that can obstruct the job duties from being performed safely efficiently and effectively

Perform any other job-related duties as assigned

Other

Keep work area clean and organized.

Working knowledge of sanitation standards and inventory control systems.

Working knowledge of basic food-handling skills.

Ability to prioritize organize and follow up

Ability to read speak and understand the English language in order to communicate with guests in order to fulfill guests requests.

Strong attention to detail organizational skills and commitment to cleanliness

Knowledge of equipment and how to maintain it.

Ability to establish and maintain effective working relationships with associates and guests.

Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger collect accurate information and resolve conflicts.

Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.

Comply with attendance rules and be available to work on a regular basis; Able to work varied shifts including Weekday Evenings weekends and holidays.