Hardware Desktop Support Technician
Job Location:
Painted Post, NY - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
For further inquiries regarding the following opportunity please contact our Talent Specialist Jessolin at
Role Overview
The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems software hardware and infrastructure both in-person and (at times) remotely within the Client Location (USA). The candidate will possess an aptitude for working with Microsoft-based applications with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training previous knowledge and informed judgment to identify diagnose and resolve or route tickets accurately and in accordance with documented processes.
Daily Tasks (include but are not limited to)
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Office365 etc.)
Troubleshooting Cisco VPN connectivity
Familiarity supporting Citrix connectivity
Remote connection/utilization
Asset management skills
Edge Google Chrome various browser(s) support
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Printer/driver troubleshooting & installation
ServiceNow utilization
Deployment/configuration of standard IP telephony
Hardware ordering/deployment
Additional Responsibilities
Documentation (records) management
Knowledge base utilization
Project interaction
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Multi-team interaction and/or technical roundtable participation
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work
Required Skills/Experience:
1 year Hardware Experience (beyond imaging/deployment) or relevant experience
Excellent problem-solving and communication skills
Proven experience in Windows OS deployment especially Windows 11
Basic knowledge of Command Prompt and PowerShell
Willingness to learn & grow
Required Education:
Associates degree (preferred) HS Diploma or GED Minimum Required
Preferred Certifications:
CompTIA IT Fundamentals
CompTIA A
CompTIA Cloud
CompTIA Mobility
CompTIA Network
CompTIA Server
Additional Information:
Performance Expectations Performance is measured on a variety of key performance indicators priority matrix comprehension/adherence SLA and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles documented processes and team guidelines. This role requires the ability to interact professionally with a diverse group of customers team members managers and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills prompt time-to-resolution/fulfillment technical knowledge organizational skills and multitasking are necessary attributes to meet the expectations of the position.
Notes
The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.
o That said the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.
The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
