Guest Services Agent

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Staypineapple is a brand of upscale award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities this is the place for you.

Who were looking for:

GUEST SERVICES AGENT

Were about the friendliest company youll ever come acrossand we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy outgoing and wear a perma-smile Then this could be the job for addition to generally spreading joy youll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

What to expect:

Here are a few things that will make your days full and rewarding:

1. Completing daily front desk duties including check-ins/outs room scheduling room moves late checkouts stay-overs and rates and types of available rooms as well as responding to other requests from guests and providing welcome beverage and barista services as needed
2. Assist arriving and departing guests with their luggage to and from guest rooms.
3. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
4. Acquiring and sharing knowledge of the hotel as well as the surrounding areas venues and attractions.

Your experience and qualifications:

1. High School Diploma or equivalent.
2. Three to six months related experience preferred.
3. Possess a valid food handlers card and alcohol service card (can acquire after hire).
4. Working knowledge of Microsoft Windows and Office.
5. Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
6. Ability to quickly assess situations and create effective resolutions to problems.
7. Possess a passion to provide excellent customer service.

Why us

As a growing company Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others join our team. Plus we offer:

• Excellent pay & benefits (including flexible PTO medical/dental/vision insurance 401(k) life insurance pet insurance etc.)
• Hotel discounts
• Food & Beverage discounts
• Learning & growth opportunities
• Special events & celebrations

Pay: $23.00 per hour

Status: Full Time

Required Experience:

Unclear Seniority