General Manager Remodeling

MOSS Building & Design an award winning home remodelerseeksa dynamic results-oriented General Manager to lead our operations and drive a $6-7M business. The General Manager will oversee and inspire a talented team of sales design and operations professionals to deliver projects that exceed client expectations in quality timeliness and budget performance. This is a key leadership roleresponsibleforcustomer satisfactionoperational excellence revenue growth profitability andmaintainingour reputation for outstanding customer experiences in the competitive Northern Virginia/Maryland/DC remodeling market. This P&L-responsible position requires a strategic leader who can balance high-level business development with hands-on team management and process optimization in a design-build environment.

KeyResponsibilities

Leadership& Team Management

• Lead mentor and develop a high-performing team across salesdesignand project managementfunctions.

• Foster a collaborative client-focused culture that emphasizes accountability innovation and continuous improvement.

• Recruit hire train andretaintop talent to support business growth.

• Develop employees to achieve their full potential.

Lifetime CustomerCare

• Ensure an exceptional customer experience through the entirelifecycle

• Maintain positive relationships with customerpostproject.

• Manage aftercare and warranty

• Drivepositiveonlinereviewsreferraland repeat customers.

Marketing

• Serve asan active partner with the MOSS marketing team to develop and execute strategies that drive qualified prospects brand awareness and revenue growth in target markets.

• Provide support for various marketing events educational webinars community involvement and project celebrations.

• Serve as an industry expert for media interviews and other PR opportunities.

• Regularly provide the marketing team with clients who should receive photo shoots and client celebrations.

ProjectDelivery & Operational Excellence

• Oversee the full project lifecycle fromtheinitialsalesprocessthrough design permitting constructionandlifetimecare.

• Ensure all projects are delivered on time within budget and to the highest standards of quality and client satisfaction.

• Ensureprocesses are followedfor scheduling procurement change orders quality control and risk management.

• Monitor project metrics and proactively address issues tomaintaincustomer satisfactionoperationalefficiencyand profitability.

Financial & Business Performance

• Drive overall business performance to achieve or exceed $6-7M in annualsales and $5-$6M in annual revenuewith strong margins.

• Manage P&L responsibilities including budgeting forecasting cost control and financial reporting.

• Optimizepricing strategies vendor relationships and resource allocation to maximize profitability.

• Identifyopportunities for business growth process improvements and market expansion.

Sales Design & Client Relations

• Collaborate closely with the salesdesignand project management functionsto ensureaccuratescoping estimating and smooth transitions to production.

• Maintain strong client relationships and oversee resolution of any escalated issues to uphold exceptional satisfaction levels.

• Support marketing and business development efforts to generate qualified leads and grow market share in high-end residential remodeling.

Compliance & Safety

• Ensure compliance with all building codes permitting requirements safety regulations and company policies.

• Promote a strong safety culture andmaintainhigh standardsfor workmanship and materials.

Qualifications & Requirements

• 810 years of progressive leadership experiencein residential construction design-build remodeling or custom home building (strong preference for design-build or high-end remodeling background).

• Proventrack recordmanaging a team and delivering $5M in annual project volume with consistent profitability and client satisfaction.

• Experience in the Northern Virginia/Maryland/DC metro market is highly desirable.

Skills & Competencies

• Strong business acumen withdemonstratedP&L management skills.

• Excellent leadership communication and interpersonal abilities.

• Deep knowledge of residential construction processes design coordination scheduling and budgeting.

• Proficiencywith construction management software/tools and Microsoft Office Suite (experience with estimating or CRM tools a plus).

• Ability to thrive in a fast-paced environment whilemaintainingattention to detail.

Education

• Bachelors degree in Construction Management Business Administration Architecture Engineering or a related field preferred (equivalent experience considered).

What We Offer

• Competitive base salary plus performance-based incentives/bonuses tied to business results.

• Comprehensive benefits package (health dental vision 401(k) with a company match etc.).

• Opportunity to play a pivotal role in a well-established growing company withstrongreputation.

• Supportive ownership and a collaborative team environment focused on quality and innovation.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of age race religion gender disability veteran status sexual orientation or other legally protected status.