Front Desk

UFC Gym

Job Location:

San Diego, CA - USA

Monthly Salary: Not Disclosed

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

We Empower the Fighting Spirit in You!

GENERAL SUMMARY: The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

Warmly greets members and guests as they enter and leave the club.

Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.

Checks in members and verifies membership; signs up members for group fit or ultimate classes.

Registers prospective members and directs them to the membership department.

Addresses members questions or direct them to the appropriate individual for better assistance.

Sells supplements apparel and other UFC Gym retail items to members.

Rings up purchases on the point of sales system and provides accurate change.

Maintains a professional image and behavior at all times- avoids eating sitting reading internet surfing using a personal cell phone or other activities which are not work related.

Responds professionally to requests and inquiries from guests members and staff.

Provides information to members regarding special club events.

Immediately reports or escalates to management any unsafe conditions or emergency situations.

Administrative

Keeps front desk and lobby neat and clean at all times.

Performs opening and closing procedures for the front desk as assigned.

Attends monthly meetings or other scheduled meetings.

Assist with inventory or product pricing as needed.

Calls all past due members regarding late dues and down payments.

ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices in the clubs and within the Front Desk Representative team.

REQUIRED QUALIFICATIONS:

Knowledge skills & abilities:

Must be energetic and possess a very friendly outgoing personality and positive attitude.

Possess strong interpersonal and communication skills including telephone etiquette.

Possess a strong customer service focus.

Understands and follows oral and written instructions.

Able to multi-task and perform tasks with accuracy and attention to detail.

Must be a team player and possess a can-do attitude.

Adhere to meal and rest break periods and must clock in and out for all shift times.

Minimum certifications/educational level:

High school diploma or GED required.

Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.

Minimum experience:

Must have 6 months customer service experience in health club retail hospitality or food service industry.

Experience with multiple phone lines preferred.

Basic computer skills.

Physical Requirements:

Required to stand reach with hands and arms stoop kneel crouch or crawl.

Occasionally lift and/or move up to 25 pounds.

Ability to stand and remain on your feet for a full shift.

Benefits:

Employee discounts
Free uniforms
Health insurance for eligible employees
Opportunity for advancement
Training & development

Benefits:

Bonus based on performance for eligible employees
Competitive salary
Dental insurance for eligible employees
Employee discounts
Flexible schedule
Free uniforms
Health insurance for eligible employees
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance for eligible employees
Wellness resources

Apply today! We respond to all applications!

Compensation: $17.75 per hour

Train Different Live Different Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential in our members our teammates and ourselves. Think big dont settle and change lives including your own. If you believe in excellence value a high-performance lifestyle and are passionate about enriching lives through health and fitness then you belong here.

UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses the Ultimate Fighting Championship and New Evolution Ventures (NEV) we empower everyone to access the training benefits and programs of elite UFC athletes.

UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company please contact us at

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to UFC Gym.

We Empower the Fighting Spirit in You!GENERAL SUMMARY: The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.ESSENTIAL DUTIES & RESPONSIBILITIES:Front Desk Cu...