Front Desk Agent Full Time
Job Location:
Irvine, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join Our Team atHyatt House Irvine!
Hyatt House Irvine is seeking a friendly professional and service-oriented Front Desk Agent to join our team. As the first point of contact for our guests you will play a key role in creating exceptional guest experiences and ensuring smooth hotel operations.
Position Summary
The Front Desk Agent is responsible for welcoming guests processing arrivals and departures handling reservations addressing guest inquiries and providing outstanding customer service while maintaining Hyatt brand standards.
Essential Responsibilities
Greet guests in a warm friendly and professional manner.
Process guest check-ins and check-outs accurately and efficiently.
Handle reservations room assignments and payment transactions.
Respond promptly to guest requests concerns and service recovery opportunities.
Answer telephone calls and provide information regarding hotel services and local attractions.
Maintain accurate guest records and documentation.
Coordinate with housekeeping maintenance and other departments to ensure guest satisfaction.
Follow cash handling safety and security procedures.
Assist with additional front office duties as assigned.
Qualifications
Previous hotel front desk experience preferred.
Experience with Hyatt systems and Opera/PEP is a plus.
Excellent customer service and communication skills.
Ability to work in a fast-paced environment while maintaining professionalism.
Strong attention to detail and organizational skills.
Flexible schedule including weekends and holidays.
High school diploma or equivalent required.
Must be authorized to work in the United States.
What We Offer
Competitive pay
Medical Dental and Vision Insurance
Paid Sick Leave
Paid Vacation and Holiday Pay
401(k) Retirement Plan
Employee Hotel Discounts
Career Growth and Development Opportunities
Schedule
Full-Time
Open availability preferred
Morning evening weekend and holiday shifts as business needs require
How to Apply
Interested candidates are encouraged to apply by submitting their resume. We are looking for individuals who are passionate about hospitality and committed to delivering exceptional guest service.
Hyatt House Irvine is an Equal Opportunity Employer and values diversity in the workplace.
Required Experience:
Unclear Seniority
About Company
Homewood/Hampton Inn Irvine Spectrum is looking for a friendly, professional, and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, yo...
