File Build Technician
Job Location:
Rosemont, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The File Build Technician is responsible for configuring terminal gateway and point-of-sale system setups based on requests received through Celeros ticketing system and email channels. This role ensures accurate timely configurations while supporting merchant onboarding operational excellence and client success through attention to detail technical expertise and cross-functional collaboration.
Responsibilities
- Using multiple systems as needed build terminal files or complete Value Added Reseller (VAR) forms based on requests received via the ticketing system and/or emails.
- Ensure setups are completed accurately.
- Update tickets with proper status and details regarding the work completed.
- Develops knowledge of terminal gateway and point of sale products and services offered by Celero.
- Collaborate with clients and team members to address required changes resolve questions and handle concerns effectively.
- Stay informed about Celeros products and services by participating in job-related classes and webinars.
- Perform other duties as assigned.
Experience & Requirements
- 2 years in a similar role or technical support position within the merchant services industry.
- Strong attention to detail to ensure accuracy in configurations and documentation.
- Adaptability to manage evolving client needs and technology updates.
- Able to navigate ambiguity while exploring innovative solutions and driving business impact.
Reports to: Deployment Manager
Start date: Immediate
Employment type: Full-time; Non-Exempt
Compensation: $45000-$50000
Location: Onsite in our Rosemont IL office
Benefits: We provide a comprehensive benefits package including health insurance dental vision life insurance identify theft protection paid time off and 401k (4% match)
Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees form I-9 to confirm work authorization.
Required Experience:
IC
