Field Technician Lead

Compugen

Job Location:

Boston, MA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Field Technician Lead Compugen Systems Inc.

Massachusetts

Full-Time Non-Exempt Travel Required/ overnight shift

About Compugen Systems Inc.
Compugen Systems Inc. is a technology enablement partner focused on delivering exceptional customer experiences. Our service philosophy is grounded in people-first principles strong execution and a commitment to continuous improvement. We help our clients build and sustain modern scalable and secure IT environments from coast to coast.

We are expanding our U.S. technical services team and are seeking a skilled and proactive Field Technician Lead to support major installation and deployment initiatives in a retail environment across Massachusetts.

About the Role

The Field Technician Lead plays a critical hands-on role in orchestrating onsite installation activities supporting implementation teams and ensuring that technical work is executed to the highest quality standards. This role requires strong communication skills an ability to lead others through complex cutovers and a passion for accuracy documentation and customer partnership in a retail environment.

You will act as the point person during overnight cutovers guide technicians validate completed work and maintain consistent alignment with customer requirements and Compugens delivery expectations.

What You Will Do

Team & Project Leadership

Serve as the primary point of contact for implementation teams during overnight cutovers establishing status checkpoints and coordinating workflow.
Build strong relationships with internal stakeholders technicians and customer store management.
Support and mentor technicians ensuring they understand project scope requirements and quality expectations.
Host briefing meetings and provide ongoing communication to project and delivery management.

Technical Oversight

Review and validate work completed before releasing teams from the site.
Develop and maintain knowledge articles and equipment standards within customer IT systems.
Ensure accurate documentation and execution of site surveys including photos cabling details and equipment status.
Review material picklists and confirm equipment arrival and secure storage.
Provide project verification and sign-off on daily/weekly installation checklists.

Installation & Standards

Support onsite installations across IT cabling POS CCTV AV retail equipment and low-voltage wiring.
Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency.

Travel

Travel to customer locations within assigned in state territory as required for project work. Also may be required to travel outside defined area.

What You Bring

A Certification required
Strong knowledge of data audio and phone cabling standards; experience working on ladders/lifts
Experience in retail environments highly preferred
Excellent technical diagnostic and problem-solving skills
Strong leadership communication and interpersonal abilities
Ability to build relationships with technicians project teams and customers
High accountability reliability and attention to detail

Why Join Compugen

People-first culture with a focus on collaboration integrity and growth
Opportunities to work on meaningful nationwide technical deployment projects
Competitive compensation and benefits
An award-winning workplace recognized as a Great Place to Work for three consecutive years
A chance to grow your skills in a supportive team-centered technical environment

Locations Hiring

**Reliable transportation is required. Will need to travel to other states as needed by air on case by case basis.

Greater Boston / Massachusetts region

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

Required Experience:

Field Technician Lead Compugen Systems Inc. MassachusettsFull-Time Non-Exempt Travel Required/ overnight shiftAbout Compugen Systems Inc.Compugen Systems Inc. is a technology enablement partner focused on delivering exceptional customer experiences. Our service philosophy is grounded in people-fi...