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Deskside Technician
Job Location:
Job Location:
Seward, AK - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
2 August 2026 (30+ days ago)
Posted:
Application Deadline:
30 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a hands-on and customer-focused Deskside Technician to provide onsite IT support to end users. This role is responsible for resolving hardware and software issues supporting workplace technology and ensuring a seamless user experience.
The ideal candidate has strong troubleshooting skills excellent customer service abilities and experience supporting desktop environments in a corporate setting.
Key Responsibilities
- Provide onsite technical support for desktops laptops printers and mobile devices
- Diagnose and resolve hardware software and network-related issues
- Install configure and maintain operating systems and applications
- Set up and deploy new equipment including imaging and device provisioning
- Support users with Microsoft 365 email and collaboration tools
- Manage user accounts and access permissions (Active Directory etc.)
- Troubleshoot connectivity issues (Wi-Fi VPN LAN)
- Maintain inventory of IT assets and equipment
- Document incidents resolutions and procedures in ticketing systems
- Escalate complex issues to higher-level IT teams when necessary
Qualifications
- Associate or Bachelors degree in IT or related field (or equivalent experience)
- 14 years of experience in IT support or deskside support roles
- Strong knowledge of Windows and macOS environments
- Experience with Microsoft 365 Active Directory and endpoint management tools
- Basic networking knowledge (TCP/IP DNS DHCP)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
Core Competencies
- Technical Troubleshooting
- Customer Service & User Support
- Hardware & Software Support
- Time Management & Prioritisation
- Attention to Detail
- Team Collaboration
Preferred Qualifications
- Certifications such as CompTIA A Microsoft Certified or equivalent
- Experience with IT service management tools (ServiceNow Jira etc.)
- Familiarity with endpoint security and device management solutions
Benefits
- Competitive hourly compensation
- Opportunities for career growth in IT support and systems administration
- Exposure to enterprise IT environments
- Hands-on technical experience
- Supportive and collaborative workplace
