Field Service Technician

DataField is seeking a skilled and customer-focused Field Service Technician for a 6-month contract-to-hire opportunity. This role is responsible for providing on-site technical support installation maintenance and repair services for a variety of parking systems and equipment. The ideal candidate will have strong troubleshooting abilities excellent customer service skills and experience working independently in the Field Service Technician will serve as a key point of contact for customers ensuring equipment is operating properly while delivering professional and responsive service.
Essential Duties and Responsibilities

• Diagnose equipment and system issues using effective troubleshooting techniques.
• Repair and/or replace defective equipment and components to restore proper system operation.
• Perform on-site installation maintenance testing and repair of systems and equipment.
• Provide customers with honest professional recommendations and solutions.
• Complete service reports work orders and other required documentation accurately and in a timely manner.
• Communicate effectively with customers dispatch personnel customer service representatives and internal team members.
• Maintain a clean organized and professional company vehicle.
• Present a professional appearance and represent the company positively at all times.
• Assist the Installation Department as needed.
• Support the Sales Team with technical expertise and customer consultations.
• Participate in ongoing training professional development and special projects.

• Strong troubleshooting and problem-solving skills.
• Excellent interpersonal customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to prioritize tasks and work with a sense of urgency.
• Proficiency with SAWin software preferred.
• Ability to effectively use telephone and mobile communication devices.
• Ability to work independently and manage field assignments.

Education and Certifications

• High school diploma or equivalent required.
• Associate degree (2-year) preferred.
• Valid drivers license with a satisfactory driving record.
• Ability to successfully pass a background check.

Required Knowledge

• Safe and proper use of hand tools and power tools.
• Basic wiring and low-voltage electrical skills.

Preferred Experience and BackgroundExperience in one or more of the following areas is preferred:

• CCTV and video surveillance systems
• Electrical systems
• Information Technology (IT)
• Parking and access control systems

Working Conditions

• Drug-Free Workplace.
• Pre-employment BCI background check required.
• Occasional weekend work may be required.
• Occasional travel