We offer:

• Career Development

• Competitive Compensation and Benefits

• Pay Transparency

• Global Opportunities

Learn More Here: provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The base pay range for this role is estimated to be $82875 -$121550 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.

Tasks and Qualifications:

What You Will do in This Role:

• Develop a deep understanding of users inside and outside the organization. Learn their workflows challenges and technical documentation needs. Ensure all materials are relevant practical and easy to use.
• Partner with product managers and research and development engineers to acquire technical information. Explain sophisticated concepts clearly. Verify that documentation fits product functionality and business goals.
• Develop create and publish multimedia learning assets product help content and web-based documentation that support onboarding self-service learning troubleshooting and continued product use.
• Build strong working relationships with field service technicians product managers subject matter experts and other collaborators. Capture real-world knowledge and reflect it accurately in customer-facing and internal materials.
• Identify and implement innovative ways that help users learn and effectively use software and tools including more intuitive guides visuals knowledge resources and digital learning experiences.
• Prepare professional technical reports for customers based on technician-provided checklists ensuring that findings observations actions taken and recommendations are documented clearly and consistently.

What We Are Looking For:

• Bachelors Degree in a relevant field such as engineering or computer science or equivalent experience and education
• Minimum 5 years experience working with technical products (hardware or software)
• Familiarity with structured authoring tools and methodologies such as CMSs and DITA
• Exceptional writing skills to produce effective training for an engineering audience
• Proven track record to plan and deliver work within an agile development process
• Strong analytical and problem-solving skills with a high attention to detail
• Outstanding ability to work with teams to build partnerships and get things done
• Experience in material handling systems or industry would be an asset