Field Service Engineer II Semiconductor

Overview

Are you seeking an opportunity to work with todays most advanced thin film processing tools Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in San Jose CA to directly interface with customers to support their Anelva equipment in the field which includes troubleshooting and installations.

This position performs technical support of the high vacuum equipment for PVD and related robotics. The individual must understand vacuum technology general practices and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at customers clean addition provide on-call technical support which may require off shift work.

This position requires full-time presence at your assigned office(s)/worksite(s).

Responsibilities

Please note: this is a customer-facing role and requires compliance with customer policies and protocols which may include COVID-19 vaccination and other measures relating to COVID-19

• Responsible to monitor inspect setup calibrate and maintain semiconductor process equipment in the field to prevent equipment down time.
• Troubleshoot hardware and software related issues and implement solutions
• Collect data for software related issues and discuss with headquarter in Japan.
• Accurately document all maintenance activity and provide field service reports.
• Install equipment control software and maintain record of software revision history.
• Participate in the installation of equipment at customers sites.
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work.
• Provide training and assistance to other technicians.
• Effectively communicate with customers Canon USA and Canon-Anelva Japan employees
• Escalate serious or complicated repair problems to senior level team members.

Required Skills:

PVD or semiconductor vacuum equipment experience Multi chamber cluster systems and robotics experienceAbility to understand electrical and mechanical drawings for troubleshooting

Required Education:

All education level