Field Service Engineer II

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Description:

Under supervision of Sr. Staff Field Service Engineers and Technical Support Engineers conduct field support including system and equipment maintenance and installations of specific Hitachi brand CD-SEM models CG5000 CG6300 and CG7300 used in semiconductor manufacturing to meet customer requirements for current and future technological processes. Perform on-site installation and provide on-site technical support for customers including resolution and acceptance testing and technology calibration. Attend customer pass-down meetings as required and ensure equipment uptime and availability commitments are met. Develop and maintain plan-of-action documents to report on escalation activities pertaining to the operation of Hitachi semiconductor manufacturing equipment. Work directly with third-party vendors to install troubleshoot and repair system and equipment accessories. Transfer technical and operational knowledge to junior Field Service Engineer positions through on-the-job training or classroom training. Maintain appropriate records of all work performed and training received in the CRM system. Set and keep appropriate schedules for service on assigned equipment.

10% of time traveling to Hillsboro OR and Hsinchu Taiwan for job training and to Boise ID to provide customer support.

Job location: 1375 North 28th Avenue Dallas TX 75261.

Work to be performed primarily at customer site in Phoenix AZ.

Required Qualifications:

• Bachelors degree (or the foreign equivalent) in Electronic Electrical Industrial Engineering or related field.

• 2 years of experience in the job offered or related.

• Experience with:

  • installing Hitachis Critical Dimension Scanning Electron Microscope (CD-SEM) models CG5000 CG6300 CG7300;

  • troubleshooting CD-SEM equipment and performing root cause analysis to resolve system and performance issues;

  • applying Statistical Process Control (SPC) to maintain CD-SEM process tool performance;

  • integrating electro-mechanical systems high-vacuum modules sensors controls lasers and wafer-handling robotics across multiple CD-SEM tool subsystems; and

  • modeling design and tuning of PID (Proportional-Integral-Derivative) controllers.

Equal Opportunity Employer (EOE)

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