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Field Service Engineer (SC, United States)
Job Location:
Job Location:
Irvine, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 August 2026 (30+ days ago)
Posted:
Application Deadline:
3 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Title: Field Service Engineer
Location:Charleston SC
Travel:Local and regional travel within assigned territory occasional overnight stays
On-Call:Rotating weekend coverage required
Description: As a Field Service Engineer at ASP youll play a critical role in ensuring hospitals and surgical teams have life-saving sterilization equipment that works flawlessly. Youll be the technical expert on-site solving complex problems maintaining critical systems and directly impacting patient safety and clinical outcomes. This is a hands-on highly autonomous role with a clear career path professional development opportunities and the chance to work with cutting-edge medical technology.
Responsibilities:
Partner with sales and clinical education field team to deliver our customers with high value business solutions that drive customer loyalty and sustain ASPs installed base. Work as a part of a multi-functional work group.
- Manage all responsibilities of primary territory including compliance and documentation requirements.
- Schedule and perform the installation operation planned maintenance repair and modification of ASP systems within assigned territory.
- Performs preventive maintenance and documents performance and maintenance records on equipment.
- Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service business division.
- Provide support to customers related to emergency service. Respond to customer requests for emergency service.
- Determines cause(s) troubleshoots and takes corrective action.
- Finish the assigned training and documentation within assigned dates.
- May advise and assist in affecting design changes to improve equipment efficiency quality and/or reduce cost of operation.
- Devises project plans for the installation-planning phase of new equipment
- Manage customer expectations on a regular basis before & after various interaction to ensure customer satisfaction
- Successfully complete activities within the Service Management System (Siebel) through daily updates and documentation
- Responsible for processing RMA returns to support individual usage of supporting parts and equipment
- Manage personal trunk inventory and complete required audits to support thereof
- Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer satisfaction issues arise.
- Provide insights/suggestions for design improvement opportunity.
- Beta site support/installation
- Additional responsibilities assigned as needed
Physical demands:
- Able to lift 80 lbs. to a height of four (4) feet
- Operate company vehicles
- Sitting/driving for long periods of time
- Occasional airline travel
- Excessive standing bending and stooping.
Work environment:
- Home office (10%) and hospital/surgery center environments (90%)
- Adheres to customer protective safety and security protocols
- This position requires on-call responsibilities including weekend call coverage on a rotating basis.
EDUCATION:
Required:
- High School diploma with 5 years proven experience in customer support/customer relations/technical support or Associates Degree with 5 to 10 years related work experience
- Minimum of five (5) years customer service experience
Preferred:
- Degree in electronics technology computer science electrical engineering or other related major
- Four (4) years work experience in a related field (Medical Device)
- Experience working in a field service environment
KEY SKILLS REQUIRED:
- Demonstrate excellence in providing customer service.
- Highly motivated to achieve top level customer satisfaction in all accounts.
- Ability to perform successfully in a matrix/team environment applying excellent verbal and written communication time management and teamwork skills
COMPUTER SKILLS:
- Experience using office based and customized computer programs/applications for territory management and administrative activities.
- Basic knowledge of office-based computer programs such as Word Excel and Access and their application in administrative activities.
- Knowledge of service management systems
JOB EXPERIENCE:
- Knowledge of inventory management practices in order to maintain and account for parts inventory.
- Basic understanding of business practices processes and associated costs of managing primary territory.
What We Offer:
- Comprehensive onboarding and ASP certification programs
- Competitive compensation and benefits
- Company vehicle and travel support
- A chance to make a daily impact on patient safety and healthcare quality
Required Experience:
IC
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
