Field Service Engineer II

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The Opportunity:

JR Automation a Hitachi Group Company is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the worlds leading manufacturers make and distribute products. Our strength is our people and were always looking to get stronger across North America Europe and Asia. Join us as a Field Service Engineer II as we work together to bring innovative automation solutions to life.

Location Type: This is a full-time hourly remote position requiring up to 80% travel.

What We Offer:

• Competitive wages medical benefits starting your first day and paid parental leave

• Opportunity to work on customized 1-of-1 automation projects

• A collaborative engineering-driven environment

• Career growth and skill development opportunities

• A role where craftsmanship and quality truly matter

• Work with cutting edge and innovative technologies

Role Overview

This Field Service Engineer II is responsible for diagnosing troubleshooting and resolving robotic automation electrical and mechanical equipment issues for customers both remotely and on-site. The role involves repairing and maintaining robots PLCs HMIs control devices and peripheral equipment while providing exceptional customer support and detailed case documentation. Working independently and collaboratively the engineer partners with customers and internal stakeholders to ensure timely issue resolution support continuous improvement efforts and promote company capabilities. This position also includes hardware installation training and testing at customer facilities with up to 80% domestic and international travel required. The ideal candidate has 35 years of technical troubleshooting experience strong electrical and mechanical aptitude and the ability to interpret schematics blueprints and robotics systems.

How Youll Make an Impact:

• Ability to discuss diagnose & repair operational and process problems as reported by the customer.

• Troubleshoot repair and maintenance of robots control devices mechanical units transfer devices and peripheral equipment.

• Ability to respond to service calls/activities.

• Thorough documentation of each customer and incident using case reporting system.

• Self-directed to follow up with customers and internal stakeholders.

• Communicate with all stakeholders (Employees managers and customers) to ensure that expectations are met.

• Actively propagates JR culture within engineering and promotes our capabilities.

• Learn new equipment regularly and support customers with a variety of skill levels remotely.

• Assist with documentation and support guides of recurrent issues.

Additional Responsibilities: Field Engineers (Specific to On-site Work):

• Conduct on-site hardware installations maintenance and testing at client facilities.

• Provide in-person technical support and training to clients and on-site staff

• Travel to customer locations domestically and internationally up 80%.

Note: This list of responsibilities is by no means inclusive; however it is intended to be a guideline for activities.

What Youll Bring:

Education:

• High School diploma or GED with associated experience.

Skills:

• 3-5 years of relevant experience

• Troubleshoot and resolve moderately complex technical issues.

• Take ownership of specific components or smaller projects.

• Collaborate on planning and architecture discussions.

• Proficiency in Schematic interpretation robotics electrical and blueprints reading.

• Strong electrical and mechanical troubleshooting aptitude.

• Experience with HMI PLC robots and AutoCAD preferred.

Attributes:

• Strong analytical problem-solving and communication skills; customer service mentality.

Work Environment:

• Ability to work independently and as part of a collaborative team; ability to follow instructions and adhere to quality and safety policies and practices.

Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen physical examination and background check.

Company Overview:

At JR Automation A Hitachi Group Company we discover potential reimagine limits and advance industry. When faced with a problem we find a solution.

Together we push whats possible to automate for tomorrow.

Join our team of 2000 at one of our 20 facilities around the world and be a part of the most experienced team of advanced automation integrators.

Fueled by Possible.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at JR Automation please send the nature of request and contact information to Queries other than accommodation requests will not be responded to.