Field Operations Manager

Via is on a mission to create public transportation systems that provide greater access to jobs healthcare and education. Our platform serves as the technology backbone for modern transit networks transforming antiquated and siloed public transportation systems into smart data-driven and efficient digital networks. With hundreds of agency partners around the world Via is recognized as the leading transportation technology and service provider globally.

As a Field Manager on Vias Operations team you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership boots-on-the-ground role where youll lead daily operations tackle real-time challenges and continuously elevate the rider and driver experience.

**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.**

What Youll Do:

• Run the daily onsite operations of our service. Youll make sure our operations run smoothly to provide our riders with safe reliable and accessible transportation.
• Make informed real-time decisions about fleet driver supply compliance rider needs and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships addressing concerns and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance diagnose problems and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners drivers and Via central teams to help bring the communitys goals to life.

Who You Are:

• Operationally experienced with a background in people management logistics customer service or process-oriented work.
• Relationship oriented earning trust from drivers riders teammates and city partners through clear communication and follow-through.
• Hands-on and proactive preferring to be in the field learning the service firsthand and solving problems where they happen.
• Tactical and strategic able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven motivated by expanding access to transportation and improving how communities move.
• Based in Sacramento ready to be onsite 45 days a week.

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable.
• Salary Range: $65000 - $75000 / per year.
• We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride

Via is an equal opportunity employer.