Executive Technical Support Specialist 632159

Campus

OSU-Stillwater

Contact Name & Email

Jessica Funk Stewart

Work Schedule

Monday through Friday 8:00am-5:00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$21.00 - $26.00

Hourly

Special Instructions to Applicants

For full consideration please include a resume cover letter and contact information for three professional references.

About this Position

The Executive Technical Support Specialist provides professional and technical expertise to support enterprise technology services ensuring alignment with OSU/A&M System goals compliance requirements and departmental priorities. This position performs specialized operational technical or analytical tasks within Technology Support.

Resolves customer issues and documents service requests for assigned executive offices; collaborates with other IT groups to implement effective solutions; provides immediate response to urgent needs including after-hours on-call coverage; communicates clearly with executive staff and office assistants in meetings travel and day-to-day operations.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
  • High School/GED and four years related experience OR
  • High School/GED and two years post-secondary education and two years related experience.

• Certifications Registrations and/or Licenses:

  Drivers License required.

• Skills Proficiencies and/or Knowledge:

  Must possess some technical knowledge regarding computer operations including proficiency in troubleshooting and repairing hardware and software issues.

Preferred Qualifications

• Bachelors

  IT or a related field.

• Two or more years providing on-site technical support to endpoint devices includes desktops workstations and/or mobile devices.

• Certifications Registrations and/or Licenses:

  Professional technical certifications (A ITIL HDI or others approved by management).

• Skills Proficiencies and/or Knowledge:
  • Excellent working knowledge of Windows Mac Android and iOS operating systems.
  • Experience with OSU systems or other institutional knowledge.
  • Experience with incident management systems and technical support environments.
  • Strong troubleshooting and repair skills for hardware/software.
  • Excellent verbal and written communication skills.
  • High degree of critical thinking and customer service attitude.
  • Ability to work well under stressful conditions.