Executive Account Manager

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

Key Responsibilities:

• Serve as a strategic advisor to senior client stakeholders and Nelnets internal senior leadership including C-suite executives.

• Create lead and execute comprehensive long-term growth strategies across all client-facing business units to drive revenue retention and innovation.
• Regularly brief senior leadership with data-driven insights emerging client needs and industry trends to inform executive decision-making and product roadmaps.
• Identify initiate and lead cross-functional initiatives that expand client value improve service delivery and increase partnership impact.
• Actively participate in internal strategic forums and leadership discussions representing the voice of the client and advocating for mutual value.
• Influence and negotiate across internal teams to resolve competing priorities and align resources with client strategies and enterprise objectives.
• Own and lead high-stakes contract negotiations renewals and strategic planning discussions with internal legal finance and product partners.
• Proactively advocate for clients internally and externally anticipating challenges proposing solutions and driving alignment.
• Continuously monitor client sentiment KPIs and business goals and translate them into internal action plans with measurable outcomes.
• Mentor and develop junior team members fostering cross-level collaboration and knowledge sharing.
• Support enterprise-level planning and client segmentation ensuring top-tier accounts are receiving optimal attention and strategic investment.

Experience:

• 6 years in strategic account or relationship management roles.

• Strong record of leading strategic partnerships and influencing high-level stakeholders.

Development Focus:

• Organizational leadership and influence without formal authority.
• Long-term planning strategic thinking and innovation.
• Market insights and internal advocacy on behalf of clients.
• Ability to earn a bonus for exceeding set targets.

Annual compensation range for this role is $70000.00 - $85000 depending on experience.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.