Engineer Degree Optional III

Job Title: Technical Services Engineer III

Location: Plano TX

Duration: 12 Months

Description:

Technical Services Engineer III provides remote technical support for Client s Neuromodulation products assisting healthcare professionals field representatives and patients with device troubleshooting diagnostic review system connectivity and product use guidance. This role requires strong technical aptitude excellent communication skills and the ability to operate effectively in a regulated medical device environment. Candidates without a four-year degree who possess call center experience hands-on technical experience healthcare familiarity and strong customer service skills are encouraged to apply.

Preferred Qualifications:

Strong customer service background including experience assisting patients clinicians or technical users in high volume or fast paced environments.

Call center or remote support experience especially roles requiring clear communication documentation and multi system navigation.

Practical exposure to medical devices neuromodulation systems clinical equipment or other technology used in healthcare settings.

Ability to interpret technical instructions product guides diagrams specifications and clinical-use protocols.

Experience Requirements:

5 years of experience (or bachelor s degree in science) in technical support medical support call center operations or customer service roles requiring troubleshooting or device handling.

Experience in environments such as healthcare facilities clinics labs technical service centers or medical device customer support teams is strongly beneficial.

Experience working with patients healthcare providers or medical staff is a plus especially where device setup guidance or performance questions were involved.

Exposure to or experience with neuromodulation implantable devices electrophysiology or patient monitoring equipment is beneficial but not required.

Education Requirements:

High school diploma or equivalent combined with relevant technical medical or customer support experience is acceptable.

Candidates with vocational or technical coursework in bioscience biomedical equipment medical technology electronics IT or related fields.

Optional bachelor s degree in biomedical engineering biomedical science or a related engineering or science field.