End-User Computing Technician
Job Location:
Springfield, VT - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Requisition Number:29120
Required Travel: 0 - 10%
Employment Type:Full Time/Salaried/Exempt
Anticipated Salary Range:$55801.00-$125000.00
Security Clearance:TS/SCI
Level of Experience:Mid
This opportunity resides with Warfare Systems (WS) a business group within HIIs Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.
HII works within our nations intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity network architecture reverse engineering software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.
Leadership Mindset at HII Mission Technologies
Leadership at HII is a mindset not a title. Through our Leadership Capability Framework we define how every employee grows leads and contributesregardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities:
- Know & Grow Your People Commit to learning and supporting team success.
- Build Relationships Communicate openly collaborate well and build trust.
- Take Ownership Deliver on commitments and take pride in your work.
- Customer First Focus on the mission and those we serve.
- Shape the Future Bring ideas curiosity and continuous improvement.
- Act with Urgency Take initiative and follow through with purpose.
These capabilities guide how all employees contribute to our shared success across Mission Technologies.
Job Description
HIIs Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure cybersecurity physical facilities and personnel operations.
The selected candidate will contribute to a high-impact government program focused on enhancing and securing mission-critical systems and environments. Due to the classified nature of the mission and the sensitivity of the operational environment an active TS/SCI security clearance will be required. Candidate must be willing to obtain and maintain a CI poly.
End-User Computing Technician I: $65000 - $85000
End-User Computing Technician II: $80000 - $105000
End-User Computing Technician III: $100000 - $125000
Essential Job Responsibilities
- You will provide advanced desktop support and hands on troubleshooting for end user computing environments ensuring users have reliable secure and well functioning workstations peripherals and productivity tools.
- In this role you apply mid to senior level expertise to diagnose complex issues support hardware and software lifecycles and maintain a high quality user experience across the organization.
- Key responsibilities include resolving escalated service desk tickets performing workstation deployments and configurations and supporting operating system and application updates.
- You will troubleshoot Windows and Citrix issues; configure and maintain endpoint security tools; and support peripheral devices network connectivity and user authentication problems.
- You may also participate in hardware lifecycle planning software packaging and distribution and documentation of support procedures.
- Additionally you will contribute to process improvements assist with inventory accuracy mentor junior technicians and ensure end user computing systems remain stable secure and aligned with organizational policies and operational needs.
Minimum Qualifications
- 5 years progressively responsible IT desktop administrator experience
- Demonstrated proficiency and expertise in the following:
- Deploying and managing Windows or ThinLinux end-client solutions
- Providing support to a variety of EUC platforms and applications such as thick thin and zero clients with Citrix Zendesktop appV Dell Wyse Manager and Windows Terminal Services
- Installing configuring monitoring and troubleshooting Microsoft and third-part applications
- Patching operating systems and applications via MECM/SCCM to include research testing installation troubleshooting and rollback.
- Applying and maintaining a standard security configuration based on SRGs and STIGs.
- TS/SCI clearance required with ability to obtain and maintain CI Poly
- Must meet DoD 8140/CSWF for 451-Intermedediate or be willing to obtain the appropriate credential within 6 months
Preferred Requirements
- Microsoft operating system formal training or vendor certifications
- Experience leveraging scripting technologies (e.g. PowerShell Batch VBScript)
- Familiarity with the following:
- Remote monitoring and management tools to troubleshoot assess and resolve issues across a globally distributed IT enterprise
- Basic network concepts and troubleshooting techniques
- Supporting internally escalated tickets from a Service Desk team
Physical Requirements
Lifting bending and stooping can be expected in this position to include installing equipment under desks or from ladders in office environments.
The listed salary range for this role is intended as a good faith estimate based on the roles location expectations and responsibilities. When extending an offer HIIs Mission Technologies division takes a variety of factors into consideration which include but are not limited to the roles function and a candidates education or training work experience and key skills.
Meet HIIs Mission Technologies Division
Our team of more than 7000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR AI and Big Data cyber operations and synthetic training environments to fleet sustainment environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role thats right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies click here for a short video:
HII is more than a job - its an opportunity to build a new future. We offer competitive benefits such as best-in-class medical dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the worlds most powerful survivable naval ships and defense technology solutions that safeguard our seas sky land space and cyber. Our workforce includes skilled tradespeople; artificial intelligence machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of Americas top large company employers we are a values and ethics driven organization that puts peoples safety and well-being first. Regardless of your role or where you serve at HII youll find a supportive and welcoming environment competitive benefits and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin physical or mental disability age or veteran status or any other basis protected by federal state or local law.
Do You Need Assistance
If you need a reasonable accommodation for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally you may also call 1- for assistance. Press #3 for HII Mission Technologies.
Required Experience:
IC
