End User Cloud Technology Manager

Location:

Job Summary

Lead and Develop Teams

• Lead coach and develop a team of infrastructure automation engineers.
• Foster an inclusive highperforming culture focused on accountability learning and continuous improvement.
• Set clear expectations provide ongoing feedback and support career growth across earlycareer engineers through senior technical leaders
• Oversee daytoday execution prioritization and workload management to ensure alignment with business and technology objectives
• Attract retain and develop top engineering talent through thoughtful hiring mentoring and performance management.

Drive Automation and Execution

• Own the delivery and operational support of infrastructure platforms including M365 Copilot Azure Email solutions etc.
• Ensure reliable secure and scalable infrastructure supporting our employees.
• Establish and enforce engineering standards documentation and best practices
• Serve as delivery lead for small to midsized initiatives and a key leader on large or enterprisewide programs.
• Drive modernization initiatives that improve resiliency efficiency and user experience

Operational Excellence Risk and Security

• Partner closely with Information Security Risk and Audit teams to maintain a strong control environment
• Strengthen the organizations security posture by ensuring platforms align with regulatory risk and control requirements.
• Identify and mitigate operational resiliency and security risks across platforms and services.
• Promote ITILaligned operational practices incident management and rootcause analysis.

Manage Budget and Vendors

• Manage the budget for the End User Technology cloud domain including forecasting and cost optimization.
• Own vendor relationships supporting cloud DevOps endpoint and security platforms including performance and contract management.

Education

• Bachelors Degree in computer science or a related field or equivalent experience. (preferred)

Skills

• Driving enterprise-wide technology strategy and execution.
• Leading large diverse technical teams and fostering engagement.
• Overseeing complex systems cloud platforms and service delivery.
• Identifying assessing and mitigating operational and cybersecurity risks.
• Aligning technology investments with business goals and managing domain finances.
• Handling complex vendor ecosystems and ensuring value delivery.
• Leveraging cloud technologies (e.g. Azure) to support scalability and innovation.
• Leading large-scale agile-driven initiatives across departments.
• Understanding business needs and influencing senior leadership.
• Driving modernization and adoption of emerging technologies.

Core Competencies

• All KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct.

Required Qualifications

• Proven experience managing technical teams and enterprise-scale projects
• Bachelors degree in information technology Computer Science Engineering or equivalent experience.
• Experience operating in regulated environments with strong risk security and change management expectations.
• Demonstrated ability to influence across teams and deliver complex initiatives.

Preferred Experience

• Financial services or other highly regulated industry experience.
• Experience with monitoring logging and performance management platforms.
• Familiarity with endpoint identity and enterprise security technologies.
• Experience managing vendor relationships and technology budgets.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

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