Embedded Security Technology Engineer (GSOC)

Key Responsibilities

Customer Support & Service Delivery
Deliver exceptional client support through ticketing systems and service requests.
Troubleshoot and resolve advanced technical issues remotely and onsite.
Communicate clearly with stakeholders regarding issue resolution and service updates.

Technical Operations
Support enterprise environments including servers desktops display systems control platforms and related infrastructure.
Track and manage support activity through ticketing and documentation platforms.
Maintain service records and ensure adherence to response expectations.

Preventative Maintenance & System Administration

Perform recurring system maintenance activities including:

• Operating system and firmware updates
• Display and visualization environment support
• Operator workstation administration
• Equipment organization and hardware upkeep
• Documentation updates and maintenance
  Execute recurring operational procedures and support continuous improvement initiatives.

Project Support & Deployment
Assist with implementation and deployment activities across enterprise environments.
Support installation and configuration of:

• Security operations environments
• Visualization and collaboration spaces
• Networking and infrastructure components
• Audio visual technologies
  Review technical documentation and validate project deliverables.
  Interpret construction and design documentation where applicable.
  Coordinate with internal teams and external partners to support project success.

Communication & Risk Management
Provide regular status updates on support requests and projects.
Escalate and resolve complex technical issues.
Participate in root cause analysis and process improvement efforts.
Maintain accurate reporting and administrative documentation.

Team Collaboration
Participate in an on-call support rotation.
Partner cross-functionally to support business objectives.
Contribute ideas that improve systems workflows and customer outcomes.

Professional Development
Maintain awareness of emerging technologies and pursue ongoing technical development.

Qualifications :

Required Experience
5 years supporting enterprise security operations IT infrastructure or similar technical environments.
Experience supporting client-facing technical environments.
Ability to adapt and learn new technologies quickly.
Willingness to support occasional after-hours work and travel.

Preferred Experience
Enterprise video management systems (Milestone XProtect)
Access control platforms
Security operations or command center environments
Audio visual technologies
Visualization environments and display technologies
Ticketing and service management platforms
Managed services or technical support environments

Preferred Skills
Strong communication and customer engagement skills
High ownership mentality
Strong troubleshooting and analytical skills
Detail-oriented execution
Ability to work independently and collaboratively

Preferred Certifications
Industry certifications related to security networking AV infrastructure or enterprise systems are a plus.

Additional Information :

Competitive compensation benefits package retirement offerings and additional employee programs.

Remote Work :

No

Employment Type :

Full-time