DOC SA1 A4 SC2

***This requisition will be funded through 12/31/26 so use that date in the RTR. Please note contract end date is dependent on the final schedule and projected needs. Historically additional funding should occur in ether a 6-month or 1-year increment.***

***This is a full-time 100% onsite position (1920 Technology Parkway Mechanicsburg PA 17055).***

***The individual is required to pick up commonwealth-issued equipment the first day.***

***The method of interview is virtual via Teams with the candidates participation with video-enabled. Please be flexible as this initial interview may resort to being onsite in-person.***

***Work hours: 8 AM - 4 PM (40 hours per week). Management is flexible with regards to if a contractor wishes to start their day at lets say 7:30 AM. However they need to be available during DOCs core hours. Specifics can be discussed at the interview.***

Position Purpose:

This position serves as an Information Technology (IT) and Field Services Section Support Analyst responsible for 2nd level support in troubleshooting and resolving hardware and software issues for Correctional Industries (CI). This is not remote work and is 100% onsite.

Description of Duties:

• Troubleshoots diagnoses and resolves hardware software network and inter-connectivity issues. Contracts technical staff or arranges for vendor service when necessary and follows up to ensure work is completed appropriately. Services printers. Restores data to file servers and workstations and re-configurements for the Local Area Network (LAN). Coordinates networking distributed systems and data communications by selecting and allocating proper hardware and programming applications. Participates in network setups including all hardware and software necessary for network operation and functionality.
• Acquires installs and maintains hardware and software. Installs network hardware software and components according to installation standards to ensure operability. Obtains approvals and supervisory clearance to install SAP SCSC E-mail Internet mainframe etc. Installs newly revised software such as operating systems utilities Internet SAP E-mail etc. and other network software; enters commands and observes system functions to verify correct system operation. Modifies and manipulates group policy. Installs terminates tests and maintains all types of cables and wiring found in a networked environment. Transfers user files and programs as needed or when an upgrade is performed.
• Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system network and application software. Provides definitions testing and documentation; and coordinates the purchase of hardware and software needed. Prepares work statements for contractual support and utilizes departmental standards and policies in the procurement of IT related equipment and services.
• Participates in the review evaluation and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include analyzing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.
• Performs and annual Bureau wide inventory of all DOC maintained computer equipment software and peripherals. Ensures the system is updated to reflect new equipment and equipment location changes.
• Conducts formal and informal information technology training for users and provides training on use of hardware systems and software applications. Participates in the development of training materials manuals bulletins and other user aids. When an employee receives new hardware and/or software more detailed training sessions are provided to assure ease of use.
• Performs related work as required.

Background Check: This position requires an in-depth background check including fingerprinting and requires successful results. Do you accept this requirement
This position is 100% onsite. Where does your candidate currently reside
This position is 40 hours per week. Is this understood