Distribution Operations Analyst

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:

The Distribution Operations Analyst on the Distribution Enablement team will be responsible for the distribution & agency supporting the distribution CNA regions business units underwriters and external distribution partners. Collaborate with Underwriting resources to educate them on contracts applications and processes that impact agency experience and production. Partners with Underwriting resources Brokers to understand and analyze agency issues and develop solutions to provide high quality internal and external service and experience.

This is a hybrid position working 2-3 days per week from our Chicago or Radnor PA office.

Essential Duties & Responsibilities
1. Provide customer service for agencies regions UT/UA/underwriters and business units on coding agency data or reporting for specific agencies. As required will directly engage with brokers and agents to understand the issue determine the best course of action and resolve the situation in partnership with Underwriting resources.
2. Support Additional Compensation drafting process by verifying coding key contacts payment addresses and ensuring calculations are reviewed. Provide reports and high-level analysis for regional leaders or agencies as directed to indicate progress and explain calculations to drive understanding of additional compensation agreements. Participate in the annual audit of contracts to reflect changes due to agency results mergers & acquisitions or business strategy.
3. Train and support Underwriting Administrative Assistants in leveraging supplemental compensation contracts progress reports and statements and educating them on how the contracts work and how to interpret the reports.
4. Responsible for partnering with agents/brokers and Underwriting resources to accurately build reporting and compensation hierarchies for our distribution partners which are impacted by M&A activity dispositions or relocations. Collaborate with the Operations Agency Team to ensure the strategic changes are accurately reflected in coding hierarchies.
5. Support Agency Team in obtaining decisions from Regional Leaders when there is a need for key information from mergers & acquisitions contracting agency terminations or refreshing key agency attributes.
6. Update Salesforce to establish new relationships transfer key intelligence for consolidated relationships or archive terminated relationships. Keep Salesforce current for contacts distribution team assignments transferring open opportunities and partner with the Salesforce team to close out pipeline opportunities or sales calls.
7. Resolve statutory licensing/appointment escalations internally and externally including phone calls to the broker carrier licensing support teams. As needed engage with CNA Law Department to refine messaging and solve more complex problems.
8. Participate in shaping business processes for agency maintenance and provide insight and recommendations for special projects involving agency coding contracting or strategy changes.
9. As required will collaborate with FP&A Technology Legal and Operations to resolve issues and revise processes.
10. Will be viewed as a subject matter expert for supplemental compensation contracts and reporting hierarchies.

Skills Knowledge and Abilities
1. Knowledge of the insurance industry and the companys goals and objectives related to agencies field operations and underwriting.
2. Detail oriented with good analytical skills and desire to learn and optimize processes
3. Strong organizational skills and ability to coordinate multiple tasks and meet deadlines
4. Customer Service mentality with good collaborative and communication skills (written and oral) with ability to facilitate meetings of low complexity
5. Ability to work independently
6. Knowledge of Microsoft Office suite as well as other business-related software. Proficiency in Excel and Word.

Education & Experience
1. Bachelors degree in related discipline or equivalent experience
2. Typically two years of relevant work experience.

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#LI-MA1

In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $47000 to $78000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit.

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