Distinguished, Experience Strategist (Sam's Club)
Job Location:
Job Location:
Bentonville, AR - USA
Monthly Salary:
$ 130000 - 260000
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Summary...
About the teamThe Experience Strategy & Innovation team works end-to-end across Sams Club business units to uncover what matters most to members and associates and turn those insights into actionable strategies that improve experiences to create business outcomes. Were a flat hands-on team that moves with rigor and speed. We use human insights to define the whatandwhyso our partners can build thehow.
Role summary
As aDistinguished Experience Strategist (Individual Contributor) you will partner closely with Research and senior business leaders to define the most critical experience problems to solve uncover root causes and drive prioritized strategies that improve end-to-end experiences and business performance. You will set enterprise-level direction through clearly articulated recommendations and standards measurement and executive influencewithout direct authority.
What youll do...
- Define and evolve experience architectureacross key journeys and channels (digital physical service and operational) includingexperienceprinciples standards and patterns that scale.
- Establish experience standards and governance(quality bars decision frameworks intake/prioritization experience reviews) that align cross-functional partners (e.g. Product Design Engineering/Tech Marketing Operations Service).
- Create andmaintainend-to-end journeysplus service blueprints and ecosystem maps that clarify cross-functional dependencies and expose experience gaps.
- Define and drive measurementthat links experience quality to business outcomes; ensure consistent instrumentation and reporting (e.g. conversion/engagement satisfaction retention/loyalty operational efficiency cost-to-serve).
- Lead breakthrough initiatives(e.g. new service models advanced analytics integration AI-assisted design/research practices personalization proactive support) from concept through enterprise adoption.
- Partner onexperience-focused research and insight synthesis(ethnography usability behavioral analytics VOC/longitudinal feedback loops)with research teamtoidentifyroot causes of friction and unmet needs.
- Translate insights into strategic bets and multi-year roadmapsaligned to enterprise strategy and operating model constraints.
- Establish repeatable experimentation and validation frameworksfor pilots (hypotheses success criteria feasibility scalability) and convert learnings into actionable initiatives and standards.
- Serve as principal advisor to VP-level leaders and councilson experience investment prioritization tradeoffs and transformation sequencing.
Distinguished-level competencies
- Experience systems thinking:Deep understanding of how experiences operations technology and business models interactand how todesign foroutcomes at scale.
- Cross-channel service design:Ability to unify digital physical and service experiences into coherent end-to-end journeys.
- Workshop facilitation:Structures and leads cross-functional working sessions toalign onproblemsidentifyopportunities and accelerate decisions.
- Storytelling:Crafts persuasive executive-level narratives that clarify vision priorities tradeoffs and risks.
- Concept creation:Create proof-of-concepts and minimal prototypes to inform and align on theexperiencevision.
- Insight-to-roadmap translation:Converts mixed-method evidence into priorities sequencing and investment narratives.
- Experimentation at enterprise scale:Runs pilots that are measurable repeatable and operationallyfeasible.
- Executive influence without authority:Aligns senior stakeholders through governance facilitation and decision frameworks.
- Innovation leadership:Applies analytics and AI responsibly to improve experience quality decision-making and research velocity.
At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $130000.00 - $260000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.
Option 1: Bachelors degree in design business or related area and 12 years progressive experience in experience strategy UX or service design with demonstrable enterprise impact and industry recognition (for example publications patents keynotes).Option 2: Equivalent practical experience in enterprise-scale transformation and innovation leadership.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.
Experience in AI-assisted design predictive analytics or next-generation research methods. Experience influencing at the executive and board level through strategic storytelling. Experience shaping enterprise frameworks for measurement design operations or governance Proven success in designing and scaling cross-channel experience systems across global or omnichannel environments. Recognized industry thought leadership (for example keynote speaking publications patents or academic collaboration).Primary Location...
2101 Se Simple Savings Dr Bentonville AR 72712-4304 United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.About Company
Walmart started with one man. In 1962, Sam Walton began with just one store and one mission: help people save money so they could live better. As a growing global digital enterprise and with over 11,500 stores, we maintain Mr. Sam’s vision, but now, we are able to help more customers ... View more
