Communications Strategist

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To be effective an individual must be able to perform each job duty successfully.

Develops strategic communication plans for internal initiatives to promote organizational understanding and successful business outcomes

Creates and maintains editorial calendars and channel strategies

Researches reports industry trends and expertly recommends communication strategies

Maintains content strategy forecast in collaboration with with all the teams within the marketing and communications team Knowledge Management and business stakeholders

Partners to develop and implement the strategy for the Organizational Communications Playbook (channel and style guide)

Owns communication channel strategy including creation of personas and user stories

Partner to define requirements for communications templates and standards for stakeholder use to automate work

Helps to establish critical path milestones delivery dates for communication projects and reviews stakeholder deliverables to ensure they meet acceptance criteria and align with business focus

Leads campaign discoveries kickoff meetings prepares communication plans and creative briefs

Owns and leads communications focus groups and adjusts strategies accordingly

Facilitates campaign debrief meetings to gather lessons learned provide campaign performance data and establish best practices for future campaigns

Manages content and engagement analytics throughout campaigns and systems to assess communication performance and adjust strategy and systems as necessary

Develops and applies a metric system and benchmarking for output of the Organizational Communications including formalizing standard operating procedures

Collaborates with all the Marketing and Communications team to ensure they understand communication strategies and stakeholder expectations

Complies with all regulations as required by law including but not limited to Bank Secrecy Act OFAC FACT Act GLBA Regulation CC (funds availability) and Regulation

Performs other duties as assigned

KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience
Minimum of eight years of strategic communications management including data analysis

Education
Bachelors degree from an accredited institution in communications marketing English or business or related field. Education must be from an accredited institution and will be verified. Five additional years experience in a progressive communications or marketing work environment with an emphasis in data analysis or process improvement may be substituted in place of a bachelors degree preferred.

Licenses Certificates Registrations
Project Management Professional (PMP) Certified ScrumMaster (CSM) Certified Project Management Practitioner (CPMP) or other project certification preferred.

Computer/Office Equipment Skills
Advanced skills with Microsoft Office Suite including Outlook Word PowerPoint and Excel

Proficiency with Workfront or project management software preferred

Managerial Responsibility
Has no direct supervisory/managerial responsibilities but leads work assignments

Language Skills
Expertise to clearly express ideas methodology results and recommendations verbally in writing and through insightful reports and graphic illustrations
Ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization

Other Skills and Abilities

High-level strategic thinker who is also focused on identifying executable details

Idea generator and successful at root problem analysis

Excellent communication skills both written and verbally

Ability to create successful stakeholder engagement experiences (including change management and buy-in) across multiple lines and levels ofthe business

Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams

Ability to work both autonomously and collaboratively in a fast-paced environment

Self-starter with strong organizing and time management skills and the ability to work productively and with multiple projects and timelines

Adaptive to change responds positively to altered circumstances or conditions

Possess a desire and willingness to learn and continually update knowledge base on communication concepts strategies systems etc.

Takes initiative to be a problem solver and provide suggestions to improve processes and efficiencies

Experience with project management principles and software

Demonstrate understanding of quality control principles and process management

Knowledge of financial operations and business practices preferred

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands
Has the ability to speak hear sit use hands to handle or feel and reach with hands and arms consistently. Ability to stand
walk kneel and crouch occasionally.

Vision Requirements
Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify
and distinguish colors)

***This Job is not eligible to be performed in Colorado or Connecticut either remotely or in-person.***

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.