Dispatch Associate (3rd Shift)

• Determines nature and urgency of calls alarms and other activities that are directed to the department and responds according to appropriate policy and procedure.
• Refers or transfers caller to appropriate person or service in a timely manner and communicates relevant information to consumer regarding services products and other information.
• Informs supervisor and other appropriate staff of consumer related issues or concerns.
• Dispatches the Campus Resource Officers (CROs) to all alarms and other calls for service in the village. Properly documents all calls and response in provided system.
• Monitors the Boys Town Village CRO radio system and assists the CRO as requested.
• Monitors the Douglas County Nebraska 911 system for Fire and Rescue calls in the Boys Town Village. Dispatches CROs to the vicinity of emergency calls as appropriate.
• Tracks outstanding CRO calls for service and dispatched personnel.
• Monitors all surveillance access control fire alarm and radio systems at Boys Town facilities across the nation.
• Efficiently review protocols and make decisions in response to alarms at BT facilities nationwide.
• Responds to incoming alarms and/or notifications in an expedient and professional manner. Accurately and thoroughly follows appropriate procedures for each alarm or notification type including required documentation and follow up.
• Contacts the appropriate authorities and responsible parties in response to specific alarm notifications.
• Monitors surveillance systems and voice communications via telephone hard line and radio. Dispatch Associates will be familiar with surveillance protocols and operation locating relevant cameras and observing activity in emergency situations then communicating observations to security personnel or 911 operators.
• Receives and appropriately triages after hours hospital clinic and doctor line calls from medical patients of the Boys Town National Research Hospital and clinics. Follow appropriate response procedures particular to each specialty clinic and doctor according to their preference.
• Monitors safety system timers initiated by Boys Town In-Home Family Service (BTIHFS) personnel nationwide. Expired timers require Dispatch Associates to contact appropriate personnel supervisors or authorities to assist BT IHFS personnel working in the field in a safety emergency.
• Receives and disseminate emergency calls at Boys Town Village for maintenance of facilities appliances plumbing electrical grounds or environmental services.

• Ability to communicate in an articulate professional manner while maintaining necessary degree of confidentiality.
• Computer skills in Microsoft Office and the ability to type accurately and proficiently at a high rate of speed.
• Ability to work independently meet deadlines and multi-task while maintaining quality standards.
• High level of professionalism customer service and interpersonal skills.

• High school diploma or equivalent required.
• Minimum of 6 months of experience required.

• Experience in call center or customer service-related environment preferred.

• Other Duties: This job description incorporates the essential functions and duties required for this position. However other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

• Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop monitor keyboard and a general workstation set-up.

Care and respect for others is more than a commitment at Boys Town it is the foundation of who we are and what we do.

At Boys Town we cultivate a culture of belonging for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service our employees have helped us grow from a small boardinghouse in downtown Omaha Nebraska into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977 our services branched out into the health care and research fields offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Towns mission which is why we are proud of their commitment to making the world a better place for children families patients and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement parenting resources from our experts and professional development opportunities within the organization just to name a few. Working at Boys Town is more than just a job it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties skills or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and/or expression national origin age disability or veteran status. To request a disability-related accommodation in the application process contact us at 1-.