Director, Software Engineering

Director Software Engineering Compute will lead the engineering organization that builds and operates our compute platform. You will evolve it into a scalable efficient and AI-driven compute model spanning private and public cloud covering scheduling capacity management and performance engineering.

What you get to do in this role:

• Lead the compute engineering organization providing technical leadership mentoring and career development for managers and engineers.
• Own the roadmap for the compute scheduler including placement bin-packing prioritization preemption and fairness across workloads.
• Define and drive the compute-at-scale model including unit economics such as cost per workload utilization and capacity headroom.
• Lead capacity management for private and public cloud: demand forecasting reservations procurement and cross-cloud placement.
• Establish and scale a performance engineering practice: benchmarking load and scale testing regression detection and SLOs for scheduling latency and throughput.
• Apply AI and ML to demand forecasting anomaly detection and placement optimization. Set the AI/ML roadmap and decide where it outperforms heuristics.
• Work with product management SRE FinOps and infrastructure partners to set priorities and tie capacity decisions to cost and customer outcomes.
• Drive engineering excellence through architecture reviews design standards and modern software and DevOps practices.
• Anticipate technical and organizational risks that affect multiple products or platforms and provide clear structured mitigations.
• Assess availability scalability and operational risk across compute systems and lead the optimization work that follows.
• Manage resources staffing and succession planning to build and retain a best-in-class engineering organization.
• Share best practices and engineering standards with other teams across the organization.
• Define success measures for the first 12 to 18 months such as utilization gains scheduler latency targets forecast accuracy and cost per unit.

Qualifications :

To be successful in this role you have: 

• Experience in leveraging or critical thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 15 years of software engineering experience with a Bachelors degree; or 12 years with a Masters degree; or a PhD with 8 years of experience; or equivalent experience.
• 5 years of people management experience ideally leading software or systems engineering teams in a global 24x7 production environment.
• Experience building or operating large-scale schedulers or resource managers such as Kubernetes Slurm or internal equivalents.
• Deep expertise in distributed systems system design and capacity planning at scale.
• Hands-on experience applying ML in production including models feature pipelines or ML platforms. Using AI tools alone is not enough.
• Experience running performance engineering or capacity management across hybrid or multi-cloud estates including private cloud and public cloud platforms.
• Fluency in multiple programming languages (such as Java Python or Go) and strong system design judgment.
• Experience with CI/CD DevOps configuration management at scale and automation tools.
• Deep background in Linux systems architecture and engineering on a global scale.
• Working knowledge of infrastructure components including hardware platforms operating systems virtualization cloud platforms and web applications and databases.
• Financial acumen on cloud and infrastructure spend including cost modeling and FinOps practices.
• Demonstrated experience using AI to improve work processes decision-making or problem solving.
• Ability to define problems collect data establish facts and draw valid conclusions.
• Strong leadership communication and cross-functional skills with a record of building consensus and driving complex projects to completion.

Preferred

• Experience with ML-driven scheduling forecasting or capacity optimization.
• Experience with release management and managing large-scale server infrastructure.

For positions in this location we offer a base pay of $221200 - $387100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work :

No

Employment Type :

Full-time