At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1.
Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiato bring the best minds together. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
Were hiring a Director of Solution Engineering to lead and scale our pre-sales function. Youll personally own the most strategic deals while leading the team and playbooks that let us win the next ten. Youll lead a small senior team of Solution Engineers today (2 to 4) and scale it as the business grows. As ASAPP expands the role grows with it.
What Youll Do
Support Strategic Deals Directly. Lead discovery demos architecture deep-dives and POCs for our largest prospects.
Build the team. Hire develop and retain a bar-raising SE team. Set the standard for technical storytelling discovery rigor and demo craft.
Own the technical win. Partner with Sales Leadership on deal strategy. Translate CXPs capabilities into outcomes that resonate with customer executives.
Engineer repeatability. Design demos reference architectures and POC frameworks that scale without diluting quality.
Close the loop with Product. Convert competitive signals gaps and breakthrough wedges into clear input that shapes the roadmap.
De-risk the handoff. Set Implementation up to deliver in weeks not quarters.
Run the function. Own SE metrics forecasting inputs and capacity planning.
What We Need
10 years in Solution / Sales Engineering with 5 leading SE teams.
A track record of winning large enterprise deals in CX contact center AI/ML or enterprise SaaS.
Genuine technical depth: you can whiteboard a Genesys Amazon Connect or Salesforce integration and answer LLM evaluation security and data-residency questions without phoning a friend.
Executive presence with CIOs CTOs Heads of CX plus the willingness to be hands-on in a demo.
Builders instincts: youve designed the playbooks and stood up the process not just inherited them.
Why This Role
Youll sell and sometimes architect the most ambitious applied AI work in customer experience into the most demanding enterprises in the world. The deals are large the technology is real and the team is small enough that what you build shows up in everything we do.
Benefits
Competitive compensation with stock options
Comprehensive medical vision and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave
$220000 - $230000 a year
The listed salary range reflects base compensation addition this role includes an annual variable and a compelling equity grant comprised of stock options.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at emailprotected to obtain assistance. #LI-AG1 #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight ski...
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1.
Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiato bring the best minds together. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
Were hiring a Director of Solution Engineering to lead and scale our pre-sales function. Youll personally own the most strategic deals while leading the team and playbooks that let us win the next ten. Youll lead a small senior team of Solution Engineers today (2 to 4) and scale it as the business grows. As ASAPP expands the role grows with it.
What Youll Do
Support Strategic Deals Directly. Lead discovery demos architecture deep-dives and POCs for our largest prospects.
Build the team. Hire develop and retain a bar-raising SE team. Set the standard for technical storytelling discovery rigor and demo craft.
Own the technical win. Partner with Sales Leadership on deal strategy. Translate CXPs capabilities into outcomes that resonate with customer executives.
Engineer repeatability. Design demos reference architectures and POC frameworks that scale without diluting quality.
Close the loop with Product. Convert competitive signals gaps and breakthrough wedges into clear input that shapes the roadmap.
De-risk the handoff. Set Implementation up to deliver in weeks not quarters.
Run the function. Own SE metrics forecasting inputs and capacity planning.
What We Need
10 years in Solution / Sales Engineering with 5 leading SE teams.
A track record of winning large enterprise deals in CX contact center AI/ML or enterprise SaaS.
Genuine technical depth: you can whiteboard a Genesys Amazon Connect or Salesforce integration and answer LLM evaluation security and data-residency questions without phoning a friend.
Executive presence with CIOs CTOs Heads of CX plus the willingness to be hands-on in a demo.
Builders instincts: youve designed the playbooks and stood up the process not just inherited them.
Why This Role
Youll sell and sometimes architect the most ambitious applied AI work in customer experience into the most demanding enterprises in the world. The deals are large the technology is real and the team is small enough that what you build shows up in everything we do.
Benefits
Competitive compensation with stock options
Comprehensive medical vision and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave
$220000 - $230000 a year
The listed salary range reflects base compensation addition this role includes an annual variable and a compelling equity grant comprised of stock options.
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at emailprotected to obtain assistance. #LI-AG1 #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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