Director, Information Technology

Welcome!

Key Responsibilities

IT Management and Operations:

• Accountable for day-to-day IT operations including infrastructure systems applications cybersecurity issue escalation service delivery and service quality
• Coordinate and direct internal staff external partners and managed service resources to deliver integrated business-aligned IT services.
• Lead the relationship with the existing managed services provider including governance performance management service reviews issue escalation and coordination of provider-delivered resources while retaining accountability for end-to-end IT outcomes across Service Experts.
• Ensure high availability reliability and performance of business-critical systems and services with visibility across both vendor-delivered and internally managed capabilities
• Partner with business leaders to prioritize technology initiatives manage risk-based tradeoffs and ensure IT services and investments support operational and strategic objectives.
• Establish and enforce enterprise technology standards architectural principles and operational governance across internally delivered and outsourced services.
• Lead IT security and risk management programs
• Manage IT budgets resources and vendor relationships.

Procurement Governance:

• Establish and maintain IT procurement policies procedures and best practices
• Oversee technology procurement processes from requisition to contract management
• Ensure compliance with regulatory requirements and organizational policies
• Manage supplier relationships and performance within the context of broader enterprise service delivery technical standards and operational accountability
• Negotiate contracts and service level agreements
• Ensure outsourced services contracts and SLAs support Service Experts technical operational and business requirements across the full IT environment
• Implement cost-saving initiatives and procurement optimization strategies

Policy Management:

• Develop review and update IT and procurement policies
• Ensure alignment of policies with industry standards and regulatory requirements
• Communicate policy changes and ensure organization-wide compliance
• Establish governance frameworks for technology investments
• Monitor and report on policy adherence and effectiveness

Qualifications

• Bachelors degree in Information Technology Business Administration or related field.
• 10 years of experience in IT management and procurement
• 5 years of leadership experience managing teams
• Strong understanding of enterprise IT infrastructure applications service management cybersecurity and operational governance
• Demonstrated experience providing end-to-end technical oversight across multiple service domains with accountability for service performance risk management and operational outcomes
• Demonstrated experience in procurement governance and contract management
• Knowledge of regulatory compliance and industry standards
• Exceptional project management and organizational skills
• Ability to translate business needs into technical priorities and oversee the implementation of successful initiatives ensuring that service quality risk and technology delivery are properly managed

Preferred Skills

• Professional certifications (ITIL PMP CIPS or similar)
• Experience with ERP systems and procurement software
• Financial management and budgeting experience
• Change management experience
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience in enterprise architecture service integration or multi-vendor operating environments
• Ability to lead cross-functional technical governance and drive accountability across complex IT ecosystems

Minimum Experience: 10 years

Minimum Education: Bachelors Degree

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email