Director, Client Service
Chicago, IL - USA
Job Summary
We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary please apply...
Job Details
Director Media Client Service
Job Location:Hybrid - Atlanta GA Boston MA Chicago IL Norwalk CT Detroit MI
About theRole
Werelooking for a research-first media-savvy Director to lead end-to-end research design and delivery for media and advertising effectiveness engagements. This role blends deep market researchexpertise(questionnaire designmethodology analysis and insight storytelling) with strong media measurement fluency (cross-platform brand lift addressable/CTV digital ecosystems and modern measurement frameworks).
Youllserve as a trusted advisor to senior client stakeholders translating business questions into rigorous research approaches and turning complex datasets into clear story-driven recommendations that shape media strategy.Youllalso mentor and elevate teamssetting the bar for research quality analytical rigor and consultative client leadership.
Primary Responsibilities
Lead end-to-end research design and delivery for complex media effectiveness studies includingmethodologyselection survey design and analytical approach
Translate client businessobjectivesinto rigorous insight-driven research frameworks that inform media strategy and decision-making
Synthesize complex data into clear compelling narratives that explain performance drivers and deliver actionable recommendations
Serve as a trusted advisor to senior client stakeholders guiding measurement strategy and campaign learning agendas
Apply deepexpertisein cross-platform media measurement (e.g. brand lift attribution audience insights across digital CTV and linear)
Oversee quality rigor and consistency across all research outputsestablishingbest practices and elevating team standards
Mentor and develop team members strengthening research analytical and storytelling capabilities across levels
Partner cross-functionally (e.g. product data science operations) to deliver integrated high-quality solutions
Support account growth byidentifyingnew research opportunities and contributing to proposals and client development
Essential Knowledge&Experience
812years ofhands onexperience in market research/insights withdemonstratedownership of research design analysis and client-facing delivery (agency/supplier-side preferred)
Strongexpertisein quantitative research methods including survey design questionnaire development and analytical interpretation
Direct experience in media and advertising effectiveness measurement including brand lift cross-platform and/or audience insights
Proven ability to translate complex data into clear insight-driven recommendations for senior stakeholders
Strong client leadership skills with experience managing relationships influencing decisions and navigating complex engagements
Track recordof mentoring and developing teams elevating researchrigorand consultative capabilities
Excellent communication and storytelling skills with the ability to present complex findings in a clear and compelling way oftento senior stakeholders
Highly organized with strong prioritization skills; able to manage multiple workstreams whilemaintainingquality
Bachelors degree in a relevant field (e.g. marketing business social sciences analytics)
Kantar Benefits
We provide a comprehensive highly competitive benefits package including:
Medical plans with comprehensive affordable coverage for a range of health services
Health Savings Account/FSA
Dental Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement Commuter benefits
Unlimited PTO
Why join Kantar
We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology we can help brands find concrete insights that will help them succeed in our fast-paced ever shifting world.
And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office we understand no one size fits all; our approach is flexible to ensure everybody feels included accepted and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment which may include your details being shared with the hiring manager
The salary range for this role is $102200 - $124 900 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location work experience skills knowledge education and/or certifications. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.
We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.
Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.
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Location
Chicago N. Green StreetUnited States of AmericaKantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.
We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.
Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.
Required Experience:
Director