Desktop Support Technician Tier 1 Full-Time On-Site

ABOUT Grapevine MSP

Grapevine MSP Technology Services is expanding and we are seeking an enthusiastic Desktop Support Technician I (Tier 1) to join our team.

Founded in 2009 by CEO Joe Gregory Grapevine MSP has grown from a recession-era startup into the Central Valleys largest managed IT services provider with a team of over 60 professionals headquartered in Bakersfield CA. As a Microsoft Tier 1 Partner we deliver proactive IT support cybersecurity cloud VoIP strategic consulting and 24/7 help desk services to businesses of all sizes. Our mission is simple: to help businesses thrive through smart secure and innovative technology.

Our lets figure it out culture isnt a tagline its how we show up for our clients and each other every day. If you have a passion for technology a desire to learn and a commitment to delivering great client experiences we want to hear from you.

The Role

This is a full-time on-site position based at our Bakersfield CA office. As a Tier 1 technician you will be the first point of contact for client technical issues triaging resolving and escalating support requests with professionalism and efficiency. Youll work alongside a high-performing engineering team and gain hands-on exposure to a wide range of technologies and client environments.

This is an excellent opportunity for a motivated tech-savvy individual looking to launch or grow their IT career within a fast-paced client-focused MSP environment.

What Youll Do

First-Line Support: Serve as the first point of contact for end-user technical issues via phone email and ticketing system.

Troubleshooting: Diagnose and resolve hardware software and basic network connectivity issues in a timely manner.

Ticket Management: Log prioritize and track all support requests accurately in the ticketing system.

Escalation: Identify issues beyond the Tier 1 scope and escalate to Tier 2 or senior engineers with thorough documentation.

Routine Maintenance: Assist with scheduled maintenance tasks including updates patches and basic health checks.

User Support & Training: Help end users navigate systems applications and IT policies with patience and clarity.

Documentation: Maintain accurate records of incidents resolutions and procedures to support team knowledge sharing.

Security Awareness: Follow IT security policies and help enforce endpoint security best practices.

Team Collaboration: Work with Tier 2 technicians and the broader engineering team to ensure seamless client support.

WHAT Were Looking For

Basic understanding of Windows operating systems (Windows 10/11 preferred).

Familiarity with common office hardware desktops laptops printers and scanners.

Understanding Office 365 and the Microsoft Office Suite.

Basic knowledge of networking concepts (IP addressing LAN/WAN fundamentals).

Strong communication and customer service skills youll be client-facing daily.

Ability to follow documented procedures and escalate issues appropriately.

Organized detail-oriented and able to manage multiple open tickets at once.

Eagerness to learn and a proactive problem-solving attitude.

Preferred

Any prior experience in a help desk desktop support or IT support role (even internships or volunteer work counts).

Familiarity with Active Directory and basic user account management.

Exposure to remote support tools (e.g. ConnectWise TeamViewer or similar).

Basic understanding of antivirus and endpoint security concepts.

MSP experience is a strong plus but not required.

Relevant certifications (CompTIA IT Fundamentals A or similar) are a bonus.

We invest in our people from day one. Heres what you can expect when you join the team:

Competitive Pay commensurate with experience

401(k) Plan with 4% matching contributions

Low-cost high-quality Healthcare Medical Dental and Vision coverage

Paid Vacation Time

Paid Sick Time

Performance Bonuses

Work Anniversary Recognition

Equipment and Tools Provided everything you need to do great work

Growth & Development Plans industry-specific training courses and certifications covered

Clear career progression path Tier 1 is just the beginning

Team Events & Social Events we work hard and celebrate together

Exposure to diverse client environments and a wide range of technologies

How to Apply

Apply directly through Workable using the link in this posting. We review every application and aim to respond within 57 business days. Grapevine MSP is an equal opportunity employer committed to building a diverse inclusive and welcoming team.

Questions Reach us at

Required Experience:

IC